Forum Discussion

Myfanwy's avatar
Myfanwy
User
9 months ago
Solved

I can't file my company file code in order to confirm my company file

I have made many attempts to confirm our company file without success.  AccountRight version 2016.2.18.5106.  I have the serial number but then it asks for the company file code which is nowhere to b...
  • Myfanwy's avatar
    Myfanwy
    9 months ago

    I just want to let everyone know that my problem has been fixed.  I managed to get a MYOB support person on the phone who emailed me a confirmation code.  I ticked the box 'confirm by phone' and was able to upload the code which then reactivated my file ... yippeee!  So thanks Gavin again for your advice.

gavin12345's avatar
gavin12345
Ultimate User
9 months ago

Hi Myfanwy 

 

Contact MYOB and request a licence file. Your version does not have a Company File Code - this is only for v19.16 and earlier.

 

Or better still ask MYOB to re-enable online confirmation for you.

 

Contact me via email if unable to get help from MYOB.

 

Regards

Gavin

  • Myfanwy's avatar
    Myfanwy
    User
    9 months ago

    Hi Gavin

     
    Thanks very much for your response.  I've been trying for days to make contact without any response.  I would love MYOB to re-enable online confirmation but I can't get in touch with anyone even after leaving messages.  If you have any idea of how to make contact with them I would be most grateful.
    • gavin12345's avatar
      gavin12345
      Ultimate User
      9 months ago

      Hi Myfanwy 

       

      I will tag a couple of moderators for you - one should be in touch soon.

       

      Earl_HD  Doreen_P 

       

      Regards

      Gavin

    • Myfanwy's avatar
      Myfanwy
      User
      9 months ago

      I just want to let everyone know that my problem has been fixed.  I managed to get a MYOB support person on the phone who emailed me a confirmation code.  I ticked the box 'confirm by phone' and was able to upload the code which then reactivated my file ... yippeee!  So thanks Gavin again for your advice.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        9 months ago

        Hi Myfanwy,

        Thanks for your flagging this to us and sorry for the inconvenienced this may have caused.  A full list of our support can be found on our Contact Us page. Please don't hesitate to post again if you have further queries, we're happy to assist you.

        Regards,
        Earl