New Staff Member cannot log in

[GlobeInteriors]

Correct password entered however system just loops will not log in or log out - doesn't say why she can't log in - and she has to exit MYOB . Does anyone know why?

[Princess_R · Accepted solution]

Hi @GlobeInteriors,

Thank you for your post.

To better assist you, have you given clearing your AccountRight cache a try before logging in or perhaps considered uninstalling and then reinstalling the app? Sometimes, that can help resolve login issues. If not, could you please log in to app.myob.com in your browser? That way, we can see if the issue might be specific to the desktop app. Also, if you could grab the diagnostic log, that would be incredibly helpful! It'll give us a clearer picture of what's happening with your AccountRight.

Looking forward to assisting you further.

Cheers,

Princess

[GlobeInteriors]

Thanks Princess - your advice solved our issue!

[Princess_R]

Hi @GlobeInteriors,

Thank you for your response.

That's fantastic news! I'm thrilled to hear that my advice was helpful in resolving your issue. I'll now close this post as resolved. Please feel free to post again if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess