Princess_R
MYOB Moderator
Joined 3 years ago
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Re: SICK LEAVE ACCRUALS
Hi q_man_snowflake, Thanks for sharing what you’ve noticed. I can see why this would be confusing, and checking every employee’s report individually isn’t ideal. The most likely cause is a change to the leave pay item setup. Rather than reviewing each employee, I’d recommend checking the shared leave pay item’s calculation basis, any exemptions that have been added, and the standard hours. If you’d like some one-on-one help, our team can walk you through this via live chat through our virtual assistant MOCA or by phone. Cheers, Princess0Views0likes0CommentsRe: Pay Super down?
Hi Power2022, Thanks for reaching out. Looks like today’s super payment is giving you trouble. We’re not seeing a reported incident at the moment, so the best first step is to try a quick browser refresh. Please clear your browser cache, or try again in a different browser or an incognito/private window to see if that helps. If it’s still not working after that, the best next step is to contact our team directly so they can take a closer look at your specific file. Cheers, Princess1View0likes0CommentsRe: Reconcile Accounts - unmatched Payroll transactions
Hi GlenLost, Thanks for explaining what happened and for sending the screenshot. It is a bit odd that nothing shows as unmatched, but something still appears when you go to reconcile. This can sometimes happen if a previously reconciled transaction was edited, if a date filter is hiding it, or if the screen just needs a refresh. I’ve checked your case using your profile here, and I can see it’s in the queue. Our team is currently handling a higher volume of support requests, so it may take a little longer to get a response. If the future-dated reconciliation doesn’t help, contacting the team would be the next best step. You can reach them by phone or through MOCA, our virtual assistant, which can transfer you to our live chat team. Cheers, Princess4Views0likes0CommentsRe: Payslips won't email
Hi Dean67, Thanks for the update. It’s great to hear your employees have received their pay slips. It’s worth checking if AccountRight is set up to send emails. If it’s using MYOB’s online email service, you can track the pay slips in AccountRight’s Sent Emails window instead of Outlook. If you’ve set Outlook as your default email program, make sure that the option to save copies of sent messages in Sent Items is enabled. Cheers, Princess2Views0likes0CommentsRe: Trying to update Business (Payroll) Details
Hi AUMOW, Sorry you’re stuck in this frustrating loop! From your post, it looks like you’re making the changes in a web browser. The black message at the bottom is a browser pop-up, and it’s possible you have several MYOB tabs open. When that happens, changes made in one tab won’t automatically update the other tabs that were already open. Try closing any extra MYOB tabs, leaving just one open, and refreshing the page before trying to save again. If the error keeps popping up, please reach out to our support team through any of the options on our Contact page. They can take a closer look and may ask for screenshots or other details to help figure out what’s happening on your end. Cheers, Princess2Views0likes0CommentsRe: Pay Super
Hi Cazza06, Thanks for reaching out. It’s unusual that the reversed super payment isn’t appearing in the list to repay. Normally, when a super payment batch is reversed, the individual contributions are added back to your unpaid super contributions. We’ll need to review the payment to confirm its current status and work out the best next step. I recommend contacting our team via live chat through MOCA, our virtual assistant, or using one of the other support options available on our website. Cheers, Princess1View0likes0CommentsRe: How to lodge a complaint with Australian Financial Complaints Authority. Overcharge of $12,177.00
Hi Rv8pilot, Waiting this long for your file conversion is definitely not how we want things to go, and I understand how frustrating it must be. Our Migration team is currently handling a higher volume of requests, so conversions may take a little longer than usual. I'd be happy to look into this for you, could you please share your case number? I’ll follow up with the team and keep you updated. Cheers, Princess13Views0likes2CommentsRe: MYOB file freezing on a more regular basis. Very frustrating.....!!!
Hi ThomasWines, Thanks for reaching out. It definitely sounds frustrating, especially after entering a large amount of data. AccountRight can sometimes freeze or crash for a few reasons, and a large data set can sometimes be one of them. If it keeps happening, it’s worth clearing your AccountRight cache first. If it still freezes after that, please contact our team so they can take a closer look at your file and setup. It would also help to send through a diagnostic log error so they can investigate what’s causing the issue. Cheers, Princess6Views0likes0CommentsRe: Exporting to MYOB from Bundyplus
Hi KS4, Thanks for getting back to us. If the payroll categories are already coded in MYOB but still aren’t showing correctly in the report, it usually points to a setup or mapping issue. It may be linking correctly on the pay itself, but not flowing through properly to the reporting side. This sounds like it needs a proper look at the file you’re importing. It’s best to reach out to our team by phone or live chat through our virtual assistant MOCA so you can share the file and work through with you. Cheers, Princess7Views0likes0Comments