Princess_R
MYOB Moderator
Joined 2 years ago
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Re: Importing New employees
Hi Jason01, Welcome to the Community Forum! When you have a mapped file, you'll need to verify that all fields in your import file are correctly mapped to the corresponding fields in AccountRight. Ensure that the file you are importing is in the correct format and includes all necessary fields. You can check out this link for more info on importing data to AccountRight. Cheers, Princess4Views0likes0CommentsRe: Missing Data
Hi LauraF1, Your company file can't just lose data out of the blue. The usual culprit for missing transactions is actually using the wrong file, like a copy instead of the original. So, double-check that you're opening the right company file. Also, there haven't been any reported issues with missing transactions after the upgrade so far. If you're having trouble finding transactions, try clearing your AccountRight cache and make sure you're using the right filters when searching. For more details, check out this link. Cheers, Princess7Views1like1CommentRe: Invoice Missing Information
Hi Hazel-01, Welcome to the Community Forum! It's definitely odd that your newly created customised form isn't showing the necessary details when testing from the desktop app. Since it works fine on the web version, I recommend clearing the AccountRight cache on your desktop app. This often resolves odd behaviour. If clearing the cache doesn't help, you can recreate the customised form. Cheers, Princess3Views0likes0CommentsRe: Can't email invoices - need to email invoices
Hi becn1103a, Once you provide all the required information, we'll wrap up the verification process within 14 business days. You'll receive an email from our team confirming the completion. After the upgrade, you'll be able to send invoices securely through your MYOB file. Just a quick note: your ability to send invoices will only be affected if you don't complete the upgrade. Cheers, Princess32Views0likes2CommentsRe: Incorrect tax file category how to fix payruns
Hi Janelle8, Thanks for clearing that up! You have two options to tackle this: Calculate the overpaid or underpaid PAYG tax and adjust it in the next pay run. Create a separate pay run to adjust the value against the PAYG category and zero out the other payroll categories. For more details, check out this link. Cheers, Princess8Views0likes2CommentsRe: Re-invite a user as advisor
Hi ChrisBan, I've taken a look at your account and the ticket you submitted. Good news! Your email address, which was previously inactivated, has now been successfully reactivated. You should be able to log in using your email address now. If you still can't log in, please reach out directly to our support team on live chat via the virtual assistant MOCA, so they can further look into your case and email address. Cheers, Princess12Views0likes0CommentsRe: payroll reversal
Hi vulcanogelato, You can tick both the negative and positive payroll transactions in the "Prepare Electronic Payments" window to clear them. This way, you effectively offset the transactions against each other. For more info, check out this link. Cheers, Princess19Views0likes0CommentsRe: Deleting an invoice
Hi Farfuluke, Welcome to the Community Forum! Deleting a customer overpayment applied to an invoice is similar to deleting an invoice payment. For more details, check out this link. If you run into any issues where the payment can't be deleted directly, you'll need to reach out to our support team. You can do this through live chat via the virtual assistant MOCA or by creating a support ticket via MyAccount. Cheers, Princess26Views0likes0CommentsRe: bank feed/ transaction double up
Hi Chrishilly, If you didn't match the transaction using bank feeds, it means you either reconciled it manually or used an imported bank statement. For more details, check out this link. Now, if you need to delete bank feeds, you can raise a support case with our team. Please note, we can only delete bank feed transactions for specific accounts within a date range, not individual transactions. So, I recommend unmatching or undoing the categorisation, then matching the transactions from your bank feeds and deleting any duplicate transaction. Cheers, Princess4Views0likes0CommentsRe: AR cannot drag to move internal windows around anymore, it can only expand or shrink
Hi Maharjanbimal, Thanks for trying my suggestion! The issue might be related to how Windows handles multiple displays. Since AccountRight internal windows are working fine on our end, I recommend checking your Windows display settings to ensure your external monitor is set up correctly and restarting your graphics drivers. It's best to speak with your IT for more assistance. Cheers, Princess4Views0likes0Comments