Princess_R
MYOB Moderator
Joined 3 years ago
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Re: Payday Super - Confirmation Email
Hi mky2004, Thanks for following up. It’s a really busy time at the moment with payroll and EOFY, so support demand is much higher than usual. Our team is doing their best to work through enquiries as quickly as possible, but I know that doesn’t make the wait any less frustrating when you need help straight away. MOCA is our virtual assistant for basic help and self-service options. If you enter "get help from support team", it can escalate you through to our live chat support crew. Cheers, Princess3Views0likes0CommentsRe: FP: Unused AL - ULT - STP Reporting - shows in MYOB, not showing on Employee STP Payment Summary
Hi Aygen, Thanks for checking in, and it’s good that you’re being careful before making any changes. Since this employee resigned in November, was paid out unused annual leave, and then came back within the same financial year, it’s worth double-checking your Payroll Activity report and Payroll Register report first. If the unused leave pay item and amount are showing correctly there, the next step would be to send an update event. It’s also worth checking that the final indicator isn’t still ticked for that employee. If they were already finalised when they were terminated in November, that can stop the updated figures from flowing through properly. If you’d like a hand going through it properly, you can reach out to our team directly by phone or through our virtual assistant MOCA, which can connect you to our live chat team. Cheers, Princess6Views0likes0CommentsRe: STP Report
Hi CarmelaC, Thanks for the screenshot. That STP line can show $0.00 if it was lodged as an update event. To make sure the correct payroll figures have still been reported to the ATO, you’ll just need to check your YTD Verification report, Payroll Activity report, and Payroll Register report. If those all match, then you should be all good. Cheers, Princess4Views0likes0CommentsRe: Superannuation payment still showing as processing payment
Hi Mardi69 and TNC2018, A payment stuck on Processing can definitely be worrying, especially with Payday Super. At the moment, some of the newer error messages from the new Super Clearing House aren’t being picked up the way they should. That can leave the payment showing as Processing instead of displaying an error. One thing that often helps is signing in as the Pay Super Administrator and checking the payment again through Manage Payments, as that can sometimes show the correct status. If you’re already the Administrator and you’re still seeing the same status, you’ll need to reach out to our team directly. They can take a closer look at the super payment and get the status synced correctly in your file. Cheers, Princess1View0likes0CommentsRe: EOFY finalisation
Hi Ash2011, That’s definitely a bit odd if you’re both opening the same file and not seeing the same financial year. A good first step is to clear the AccountRight cache, as that can often help with this kind of behaviour. If that doesn’t help, have them check whether a pay run has already been recorded for 2026/27. Recording a pay dated 1 July or later will usually update the tax tables automatically. Cheers, Princess2Views0likes0CommentsRe: SUPERANNUATION SET UP - SPLIT PAYMENTS
Hi numbers, Good question. MYOB doesn’t currently support splitting one employee’s super across two funds at the same time, so the salary sacrifice and super guarantee would need to be handled separately. While you can’t set up two super funds on the one employee card, one workaround is to temporarily update the employee’s super fund details to process the salary sacrifice to the second fund after the super guarantee has been processed to the main fund first. It’s also a good idea to check with your accountant or financial advisor, so they can guide you on the best way to handle and pay it for your setup. Cheers, Princess0Views0likes0CommentsRe: Payday Super - Confirmation Email
Hi DP2 and mky2004, Thanks for getting back to us, and I’m sorry this has been so frustrating. If updating the number hasn’t helped, the next step is to take a closer look at your specific Pay Super setup. That part does need our support team to check directly, as they’ll need to review what’s happening in your file. We know wait times have been longer than usual because demand is higher across our support channels right now, but our team is working hard to get through customer enquiries as quickly as possible and help everyone who needs support. While you’re waiting in the queue, you can also connect with our live chat team through our virtual assistant MOCA. Cheers, Princess4Views0likes0CommentsRe: All leave balances have not rolled over and now show a NIL balance
Hi belindahowie, Thanks for reaching out. The script itself shouldn’t create extra issues, as that’s not how it’s designed to work. There is, however, an issue where leave entitlements don’t carry over properly, even when the entitlement categories are set to roll over. Because this needs to be checked in your specific file, you’ll need to get in touch with our support team through one of the support options on our website so they can investigate it directly and recalculate the entitlement carryover balances if needed. Cheers, Princess1View0likes0CommentsRe: Payroll report
Hi recent_0519, Sure thing. The main thing is working out what’s actually causing the mismatch, because that’ll tell you what needs fixing. A good place to start is checking whether the pay has fallen into the wrong reporting year. From there, you’ll also want to run the Payroll Activity report and Payroll Register report to make sure they match, then compare both of those with your YTD verification report. I’ve linked the help articles below that walk you through how to check this and fix the mismatch: Fixing a pay End of year finalisation with Single Touch Payroll reporting If you’d prefer a hand with it, you can also reach out to our team by phone or through live chat via our virtual assistant MOCA, for further support with your reports. Cheers, Princess7Views1like1CommentRe: EOFY Payroll STP Finalisation
Hi megan22 and neil222222, You’ve got it, neil222222! To get the terminated employee to show up, you’ll need to record a $0 pay. As for the error when adding the RFBA, that can sometimes pop up during STP finalisation if there’s an issue with what’s been entered in the RFBA fields, or if the combined RFBA amount is below the ATO threshold. You can also have a look through this thread, where other users have shared the steps that solve the issue. Cheers, Princess1View0likes0Comments