Princess_R
MYOB Moderator
Joined 2 years ago
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Re: LATEST UPDATE
Hi robs1, This is a known issue that our team is currently looking into. We don't have a specific timeframe for when it will be fixed. I've flagged your account and your post as one of the affected cases. In the meantime, please make sure your computer's time settings are set to automatic. Sometimes, if the email server time and computer time are off by a few seconds, it can delay the 2FA codes. Thanks for your patience and understanding. Cheers, Princess4Views0likes0CommentsRe: Secure Invoicing - Help pls.
Hi PB01, To find out which client made a payment and to view the details of the payments received and fees paid for online payments, you can run the Online Payment Report. This report is a great resource for seeing the specifics of the payments you've received and the fees you've paid for online transactions. Cheers, PrincessRe: Sending Remittance Advices
Hi cramptons, We’re really sorry for the inconvenience this has caused. The issue with sending remittance advice to all suppliers in the new version 2024.10 of MYOB AccountRight has been fixed. If you see a prompt to update the software, please go ahead and do it. This update will allow you to send remittance advice to multiple suppliers again. For more info and updates, you can refer to the thread discussing this issue. Cheers, MYOB4Views0likes0CommentsRe: new version 2024.10 supplier remittance advices
Hi everyone, The issue with sending remittance advice to all suppliers in the new version 2024.10 of MYOB AccountRight has been fixed. If you are prompted to update the software, please do so, as this will allow you to send remittance advice to multiple suppliers again. For more info and updates, you can refer to the thread discussing this issue. Cheers, MYOB1View0likes0CommentsRe: Sending remittance or statement when overpayment has been made
Hi VickiC3, If you've overpaid a supplier, you can check out the Supplier overpayments and double payments to manage the payments. And if you want to provide a record of the transactions you've entered to your supplier, you can use the Printing payment receipts option. If these options don't work, you'll need to reach out to our support team for more assistance. You can connect with them through live chat via our virtual assistant MOCA or create a support ticket via MyAccount. Cheers, PrincessRe: GNR not available
Hi Windrush, Welcome to the Community Forum! You can't set the GNR tax code for customer cards because GNR is specifically used for recording purchases from suppliers. To fix this, make sure you're using tax codes that are appropriate for non-GST transactions, like "FRE" or "N-T." It's advisable to consult with your accountant to determine the appropriate tax code for your business needs. If your business isn't registered for GST, you can set this up in the business settings from your browser by following this link, or from your desktop by doing the following: Go to Account Click on Prepare BAS/IAS Click Lodge manually > BAS info Select GST frequency: Not registered Cheers, Princess2Views0likes0CommentsRe: Sending Remittance Advices
Hi mcdlisa, We wanted to let you know that we're aware of this issue and have identified it as a bug. Our product team is on it and actively investigating. Another user has already posted about this, and we're keeping track of updates on that post. You can check it out here. Any new updates or resolutions will be added there. Thanks for your understanding as we work to fix this. Cheers, MYOB16Views0likes0CommentsRe: Default date is 2018
Hi Jill10, Have you checked your computer's region settings? If everything looks correct, you can also reach out to our support team through our live chat agents via the virtual assistant MOCA or submit a support ticket via MyAccount. This way, our team can look deeper into what might be causing the issue. Cheers, Princess18Views1like8CommentsRe: Tax HELP calculation
Hi davina2024, You can check out the payroll reports like the payroll register and payroll summary in MYOB. These reports give you detailed info on the deductions for each employee for each pay period. This should help you manually verify the calculations and spot any discrepancies between your manual calculations and the figures reported in MYGOV. Cheers, Princess11Views0likes1Comment