Princess_R
MYOB Moderator
Joined 3 years ago
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Re: Cancel Subscription
Hi Angie_2000, I completely understand your frustration, someone who has been with us for over two decades deserves nothing less than exceptional support. I’m truly sorry for the trouble you’ve had to go through to cancel your account. I’ve checked your profile and located your cancellation case, then followed it up with the relevant team. They’ve looked into this further, and I’ve now received confirmation that your account has been cancelled, with an end date of 15 September 2026. Cheers, Princess15Views0likes2CommentsRe: Lodging payroll with ATO error
Hi Vanessa9, I’m sorry for the frustration, especially as you’re still waiting for an update. I can see that your enquiry is currently with our Support team under case 03287917. To clarify, cases can be moved to resolved or closed when we haven’t received a response for a period of time, as the system assumes no further assistance is needed. However, if you still need help, simply reply directly to your ongoing case email. Your reply will make the case active again, so the Support team can continue assisting you. Thanks for your patience. Cheers, Princess4Views0likes0CommentsRe: Multiple Invoices converted in to monthly invoice
Hi JessC26, Thanks for reaching out. I can see how useful it would be to have this process handled automatically, with all daily entries brought together into one itemised monthly tax invoice. At the moment, MYOB Business can’t combine separate daily invoices into one monthly invoice automatically. For now, you could create one invoice at the end of the month and add each day’s sales as separate line items, or summarise them by date or service. The customer’s purchase order number can be added in the PO Number field. You could also try to set up a recurring transactions to create a new invoice each month. However, it won’t bring together or merge daily invoices that have already been created. Cheers, Princess15Views0likes0CommentsRe: Direct debit to pay MYOB not deducted.
Hi Steel_6285, Thanks for reaching out. I’m so sorry we dropped the ball on this. You shouldn't have had to follow up multiple times just to face another failed payment. I’m going to personally chase up your open tickets with our team so they can dig into what's going on with your bank details and direct debit. They’ll jump on this and message you directly with an update. Appreciate your patience in the meantime. Cheers, Princess17Views0likes0CommentsRe: Pay Super - Wrong Bank Account Selected
Hi PCJB, It’s completely understandable that you’d prefer the nominated account to come up automatically, rather than having to choose it each time. At the moment, there isn’t an option to set a default account for the Pay from Account field, so the correct account needs to be selected each time you record a super payment. The accounts shown in this list are ledger accounts and appear in account-number order. As a possible workaround, you could move the Pay Super account to the start of your bank-account numbering sequence, so it appears first in the list. Cheers, Princess14Views0likes0CommentsRe: Complaint - another one of many I would assume
Hi VerB, Thanks for taking the time to share this with us. I'm sorry to hear about your experience, especially when so much care goes into both our products and the support around it. I'm really glad the team was able to get everything sorted and leave things on a much better note. I’ll pass your feedback on to the team so they can review what happened and work to prevent it from happening again. Please feel free to reach out if you need any further help. Cheers, Princess24Views0likes0CommentsRe: How to Match a Net Payment Against a Sale and Purchase in AccountRight
Hi Paula3, Thanks for clarifying. I understand you’re looking for another way to record the $300 offset while keeping the $1,000 sale and $300 purchase allocated to the correct accounts. In this case, the best option would still be to use a temporary contra/clearing bank account. You may also want to check with your accountant to see if another option would work better for your records. Hopefully, other members can share their experiences too. Cheers, Princess13Views0likes0CommentsRe: Invoice Due Date Different in Email text than Invoice
Hi KNardy, Thanks for sending this through. I can see why it’s confusing when the due date in the email doesn’t match the date on the invoice. The due date is usually pulled from the invoice’s payment terms or the customer card’s payment terms, so it’s important that these match. If you’ve already checked these settings and confirmed they match the invoice terms, we’ll need to take a closer look at your specific file setup. Please contact our support team through any of the options on our Contact page. They’ll be able to review the invoice details and settings with you. Cheers, Princess17Views1like0CommentsRe: Are you still there? message
Hi artland, It’s definitely a hassle when that "Are you still there" keeps coming back. It’s often caused by your browser session, cache, or cookies. To start, close all MYOB tabs and browser windows, then open a private or incognito window and go directly to app.myob.com instead of using an old bookmark. If you’re able to sign in, clear your browser data and cookies in your usual browser, then close and reopen it. It’s also worth checking that your device’s date and time are set to update automatically. If the issue continues, try another browser or device, or get in touch with our support team using one of the options on our Contact page so they can look into it further. Cheers, Princess13Views0likes0CommentsRe: Print Job List Report
Hi squinny, That’s a little unusual, as I tested this on my end and was still able to run the reports, unless you’re using the browser version. If you’re using the desktop version and still can’t print or export, we’ll need to take a closer look at your specific company file. Please reach out to our support team through one of the options on our Contact page, and they’ll be happy to investigate this further. Cheers, Princess25Views0likes1Comment