Princess_R
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Re: Personal leave for teachers
Hi JBWEPS, Thanks for sharing the leave details. This is definitely one of those trickier setups. A good way to handle it would be to create a separate personal leave entitlement category just for the teachers, so their leave is tracked separately from everyone else on the team. Make sure the calculation basis is set up correctly so the fixed accrual rate is applied each year. You can find more info on how to set this up here: Leave and entitlements. It’d also be worth checking in with your accountant or financial advisor, so they can give you more tailored advice on the best way to manage this for your payroll setup and ATO compliance. Cheers, Princess8Views0likes0CommentsRe: Bank Feed issues
Hi arwyn, Appreciate you reaching out. That kind of lag would test anyone’s patience, especially when you’re trying to work through matching. There can be a few reasons why transactions aren’t showing up as options to match in your bank feed, but the best place to start is by checking whether the EP transactions have been recorded correctly. Once you’ve located those electronic payments, it should be a bit easier to narrow down what’s causing the issue. You can also have a look through this forum post, as it covers the main things to check when transactions aren’t appearing for bank feed matching. As for the missing transactions in the desktop app, it’s worth clearing your AccountRight cache first to see if that helps. If they’re still not showing after that, it would be best to get our team to take a closer look at the file and investigate what’s causing it. Cheers, Princess3Views0likes0CommentsRe: Superannuation Receipt
Hi Craig1, I can see this has taken a lot longer than expected, and that’s definitely not how we want this process to go. The link you’ve been trying to access is no longer available because the idea was archived after it didn’t receive enough votes to move forward with our product team. If this is still something you’d like to see, I’d definitely encourage you to pop it onto our Ideas Board again so others can add their support too. I’ve also checked your support case and given it nudge from my end. I can’t promise an exact timeframe for when the receipts will come through, but I’ll keep an eye on it and do what I can to help move things along as quickly as possible. Cheers, Princess5Views0likes0CommentsRe: Mid year transfer to MYOB's initial STP Report incorrect
Hi DanielCE, Mid-year payroll moves can be a bit of a spicy one, especially where STP is involved. Bringing payroll across partway through the year takes a bit more than just sending an update event. To keep the ATO figures lining up properly, it usually means making sure the employees’ YTD is wrapped up correctly in the previous payroll software, then carrying things across properly into MYOB. STP update event doesn’t let you manually edit the figures inside the event itself. It simply sends the latest YTD balances that already exist in MYOB. So if the YTD amounts were brought over incorrectly, those employee payroll details or YTD figures will need to be corrected first. Once that’s sorted, you can send an update event to push the corrected totals through to the ATO. I’d definitely recommend checking out this thread on transferring STP details, as it has some really handy info on getting the setup right. Cheers, Princess1View0likes0CommentsRe: Clearing out old payslips
Hi PLWX, Thanks for sharing the screenshot, That error is usually tied to the financial year rules in the file, which can stop changes being made to older payroll records. The odd part here is that updating an old payslip to “Already Printed or Sent” from the Print/Email Payslips window wouldn’t normally be expected to throw any error message, so this looks like it needs a closer check from our team. Best next step would be to reach out to support so they can dig into what’s causing it in this file. You can jump onto live chat through our virtual assistant MOCA, or use our online support options here. Cheers, Princess10Views0likes0CommentsRe: Super information on payslip
Hi CharterhouseC, Thanks for sending through the screenshot. That's definitely look a bit odd. The most likely cause here is that the employee’s super setup is pulling from two different spots in MYOB. The payslip usually grabs the fund name from the Payroll Category description, while the Payment Details or Pay Superannuation page pulls from the Superannuation Fund List linked to the employee card file. To help sort it out, I’d recommend going through this forum post, which steps through how to review the setup and fix the mismatch. Cheers, Princess4Views0likes0CommentsRe: PaySuper and Change ABN
Hi NaomiC8426, I can see you’ve already put a lot of time into checking all the Super Fund details, and that’s a fair bit to work through. We don’t often see an ABN change affect Pay Super processing, but in this case it does sound like it could be part of what’s going on, especially since you’ve already double-checked the fund details and even recreated the super funds. I also had a look at your support cases and noticed one of them has been waiting much longer than it should, which really isn’t good enough. Because this one needs a proper look from our support team, I’ve followed it up from my side. I can’t lock in a timeframe just yet because the team is working through a high volume of cases at the moment, but I have given it a nudge and I’ll keep an eye on it to help make sure it gets the attention it needs. Cheers, Princess3Views0likes0CommentsRe: Reconciling Credit Card with individual cards all linked back to one billing account - setup bank feeds
Hi Jenni, That’s definitely a bit of a tricky setup, but you’ve already done a great job getting the individual card accounts and feeds in place. For one cheque account payment covering three separate credit cards, the usual way to handle it is to have a separate liability account for each card, then use the Allocate or Match option in bank feeds to split that one payment across the three credit card accounts. You can group the individual cards under a header account, but it’s worth checking with your accountant or financial advisor first to make sure it works for the way you manage everything. I also found this forum post for the browser version, but might help point you in the right direction too. Cheers, Princess5Views0likes0CommentsRe: Customers' Average Days to Pay
Hi Kriztine_23, Appreciate you taking the time to check through the Sales reports. At the moment, there isn’t a default MYOB report that shows the exact data you’re after. If this is something you’d find useful, it’d be worth posting a request on our Ideas Board so other users can vote on it too, as that helps our product team see what customers would love to have in future updates. Cheers, PrincessRe: Pay Superannuation
Hi robcraw, You’re already off to a really good start. Those red Xs usually pop up when there’s something in the employee or super fund details that Pay Super can’t quite validate. The quickest way to track it down is to hover over each red X, as that should show a more specific message for each affected employee. This link has more info on troubleshooting super payments. If it’s still not playing nice after that, the next step would be to recreate each super fund with a slightly different name, like adding NEW. Then relink it to your employees and give the payment another go. Once everything is updated, you can go ahead and remove the old super fund. Cheers, Princess15Views0likes0Comments