Princess_R
MYOB Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Fail to load the report with budget on Cash Movement Report
Hi everyone, Thanks for flagging this. Our team has confirmed a hiccup affecting report access and is on the case. We appreciate your patience while they work towards a resolution and will share an update as soon as possible. Cheers, Princess19Views0likes0CommentsRe: Incorrect Credit Card Charge
Hi LisaCC, Dealing with billing issues is never ideal, and I'm really sorry it's taking this long to resolve. I see you already have a case open with our Support team (03344369), and they're actively looking into it. Since we can't safely check billing or subscription data here on the community forum, keeping the conversation with our support team is the best way to get a resolution. Cheers, Princess8Views0likes0CommentsRe: Pay Super Not Working 01/10/2026
Hi Nikki1, That does seem a little odd, as the issue affecting super payment submissions was resolved yesterday. Could you please try clearing your AccountRight cache and see if that helps? If the issue continues, it would be best to contact our support team so they can look into it further and help identify what’s happening. Cheers, Princess15Views0likes0CommentsRe: WHAT SUPPORT
HI witchy1, We really value the long-term relationship we’ve built with you. That’s why it’s disappointing to know we’ve let you down recently. We’d love the opportunity to turn things around and get this sorted for you. For urgent help, please start with our Live Chat team through MOCA, our virtual assistant. They’ll be able to look into things with you straight away. If you can’t get through, you can give them a call or submit a support request through My Account. You can also share a few more details here, and we’ll do our best to point you in the right direction. Cheers, MYOB18Views0likes0CommentsRe: Supplier payment terms on supplier card ignored
Hi Jossie64, I totally feel your pain on this one. Having to manually switch payment terms for dozens of suppliers is the last thing you want to spend your day doing, especially when desktop used to handle it for you automatically. At this stage, supplier-specific payment terms saved on the AccountRight desktop supplier card aren’t available on the supplier card in the browser version. The browser currently uses the default payment terms set in your settings, so the terms may need to be adjusted on each bill when a supplier has different arrangements. We’ve raised this as an enhancement on our Ideas board, where our product team reviews customer feedback and feature requests. The idea is currently open for votes, so adding your vote would help show how valuable this feature would be for managing multiple suppliers. Cheers, Princess14Views0likes0CommentsRe: PURCHASE INVOICES FROM IN TRAY
Hi srequip2020, Thanks for checking in. Keying this in by hand is a real drag. We haven't seen any other reports on this yet. I’d recommend hitting up our support team directly so they can take a look in real time. That way, they can see if it’s tied to the last incident and loop in our product team to investigate. Cheers, Princess78Views0likes2CommentsRe: Guild Super/Smart Future Trust error
Hi jesse08, Thanks for sharing those details. It’s never fun dealing with super payment errors, especially when you’re watching the clock. Don’t worry at all, we’ll help you fix it. To get things moving, you just need to tweak the fund name. Smart Future Trust isn't officially in the system yet, but you can jump into the existing GUILDSUPER entry and change the name to Smart Future Trust. Please see the sample screenshot below for reference: Cheers, Princess20Views0likes0CommentsRe: Cancel Subscription
Hi KokSeng, Thanks for getting in touch. I’m really sorry about the unexpected charges and the trouble you’ve had trying to reach us by phone and email. I’ve already looped in our team to investigate this for you. If you can, please reply directly to the case email. Doing this reopens the ticket and lets the team know to jump back in. They’ll follow up with you via email the moment they finish reviewing your case and account charges. Cheers, Princess20Views0likes0CommentsRe: Captured receipts not uploading
Hi Dennis25, Thanks for testing that out. Since those steps didn't work, your best bet is to ping our support team directly. They can take a closer look and see if it's something they need to pass along to our product team to fix. You can connect with them using any of the support options on our Contact page. Cheers, Princess28Views0likes0CommentsRe: Creating a journal entry for a loss on the sale of a fixed asset
Hi Kelvintronic, Thanks for checking in. Selling an asset for less than it's worth gets a bit messy with the paperwork. To make sure your books stay perfectly clean, it’s best to run this by an accountant. The information you found online is generally correct. The error, “An unbalanced transaction may not be recorded", pops up because every journal entry needs the debits and credits to equal the exact same amount. I’ve included some helpful links below that you may find useful: Journal entry: How to create and record with examples About depreciation categories Cheers, Princess21Views0likes0Comments