Princess_R
MYOB Moderator
Joined 3 years ago
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Re: Activity status for emailed invoices
Hi JMBC, I totally understand how sending a second email might confuse your clients. As an alternative, try resending the invoice to your own email to check if the activity status updates correctly without involving your client. About the issue with the recurring transactions not updating the status when sent later, I’ll add this to the ticket I’ve already created for you. We really appreciate you sharing your experience with us. If you have any other questions or need more help, please contact our support crew. You can create a ticket via MyAccount or use one of the various support options available here. Cheers, PrincessRe: Command Centre Layout
Hi Hinterland1, Thanks for your feedback! We get it, changes can take some getting used to. The new layout brings the action buttons to the Command Centre, making navigation quicker and more efficient. The white blank space has been replaced with a grey blank space, which might look a bit different at first, but it's all part of our effort to streamline your tasks. While there currently isn't an option to have the Command Centre fit the entire screen without hitting maximize, we'd love for you to share this as a suggestion on our Ideas Board for potential updates. Cheers, Princess3Views0likes0CommentsRe: MYOB Teams Ap
Hi jodieL2, From what I understand, once you log into the MYOB Team app on your mobile, your time is automatically tracked when you change your status in the app (e.g., clock on, start break, end break, and clock off). Employees can edit the hours entered at the end of the day before submitting their timesheets. So theoretically, they could log in and out quickly and then adjust the hours to the correct times later. We haven't tested this exact scenario, but you can give it a try! Please note you can only make changes while a timesheet is pending approval. Once it's approved, only the approving manager can edit the recorded time. For more details check out this link. Cheers, Princess2Views0likes0CommentsRe: Migration Account Right to Business Lite
Hi Neb_Seivad, It seems like you might have information from the MMC conversion, which deals with migrating data from other software to MYOB. To ensure you have the correct details for migrating your data from AccountRight to Business Lite, here's a link you can check out: Move from AccountRight to Business Lite It's also crucial to finalise your STP in AccountRight before transitioning to Business Lite to ensure all your payroll data is accurately reported to the ATO. Concerning the BMS ID, you don’t need to update or change it, you only need to notify the ATO about the new software ID associated with MYOB Business Lite. Cheers, Princess4Views0likes1CommentRe: Activity status for emailed invoices
Hi Busygirlange and JMBC, Updates happen automatically with our cloud-based system. I took a closer look at this issue, and our developers are already on it. I’ve also flagged your account as one of the affected ones. As a temporary fix, our support team suggests resending the invoice by email. This should prompt the backend to update and ensure the Activity column reflects the latest info. Thanks a bunch for your patience and understanding while we get this sorted. Cheers, PrincessRe: Activity status for emailed invoices
Hi JMBC, Sorry for the previous incorrect info provided by my colleague. This issue can be troubling as it leads to uncertainty over whether an invoice has been sent, requiring extra steps to verify its status. I've looked into it a bit more and found out that our it has been lodged as a known issue. There isn't a specific timeframe for a complete resolution at this moment. However, your account and post are marked so our team gets a heads-up about your email invoice status showing up blank even though the invoices have been sent. In the meantime, our support team's workaround is to send the invoice by email again, which gives the backend a nudge to update, refreshing the Activity column. Thanks a bunch for your patience. Cheers, PrincessRe: Importing Item Price change error 4077
Hi Cosmo1, Thanks for providing the details! I've successfully applied a fixed script to the file you mentioned, and it should now be working correctly without any issues. Please log out and then log back in before you proceed with importing items again. Cheers, Princess2Views0likes1CommentRe: Historical Balancing
Hi Mojo1, Thank you for giving the workaround a shot! There are many factors that could cause an out-of-balance balance sheet, including data corruption or data entry errors. The workaround you tried is one possible solution, but since it didn't resolve your issue, it would be best to reach out directly to our support team for further help. You can connect with our live chat agents via the virtual assistant MOCA or create a support ticket via MyAccount. They can thoroughly examine your file to figure out if it needs to be repaired. Cheers, Princess4Views0likes0CommentsRe: Activating a company file
Hi Bic7, Looks like you have an older version of AccountRight. You should be able to complete the confirmation process via self-service now. Check out this post and follow the instructions: Self-serve confirmation for older MYOB products If you're still having issues activating your file, you'll need to reach out directly to our support team by using one of the various support options available here. Cheers, Princess34Views0likes7CommentsRe: MYOB Capture App - adding a note
Hi HannahIsberg, You can add a note to your captured receipt using the MYOB Capture App, and this note will be saved along with the document. The note will show up in any transactions you use the receipt in, like a spend money transaction or a bill. However, notes don't appear in uploads. For more info, check out this link. After looking into this further, we've raised this issue with our developers, and your account has been added as one of the users requesting this feature to show notes to easily find the uploaded documents. Cheers, Princess