Princess_R
MYOB Moderator
Joined 3 years ago
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Re: Attachments not being sent with sales invoices from MYOB Business
Hi FHK, Thanks for letting us know what's going on. It sounds like a total pain to have attachments vanish right as you hit send. I see you’ve already reached out to support and have a case open. I know you're looking for a permanent fix rather than just a temporary workaround, especially since you have so many invoices to send out. However, saving the invoice as a PDF first and attaching it manually is your safest bet for now, even though I know it's an extra hassle. It might also be worth checking if this only happens with specific PDFs or a certain custom form template. Since we need to dig a bit deeper to find a permanent solution, keeping things moving with your current case is the best way to go. I’ll follow up with the team member handling your case to make sure we get this sorted for you. In the meantime, hopefully, some other members here can chime in if they've dealt with this same issue. Cheers, Princess3Views0likes0CommentsRe: Errors Importing Invoices
Hi MND, I’m sorry this issue has continued to cause trouble with your supplier invoices. I understand how disruptive it is when something like this keeps happening, and it’s certainly not the experience we want for you. Our specialised team is working on a permanent fix. In the meantime, uploading and processing your invoices through the browser In Tray is the best way to keep things moving while they work on a solution. Cheers, PrincessRe: Surcharge charges
Hi mbr, Thanks for getting in touch. If I understand correctly, you're looking to see how other businesses handle or reconcile payment surcharges. When you first turned on online payments, you picked a Payment and Fee category. Think of these as the background buckets that track the money you make and the transaction fees you pay. Once a customer pays, the system automatically marks the invoice as paid and drops the numbers into those categories. That is how the hands-free matching process works. You can find more information in these articles: Fees and charges for online payments Automatically matching online payments What happens when a customer makes an online payments I hope that points you in the right direction. If you meant something else, you can chat with our support team and they’ll sort you out. We can also leave the floor open for other members to share their workflow. Cheers, Princess6Views0likes0CommentsRe: Unable to Process Super for a New Employee Awaiting TFN
Hi TobyFung, Thanks for checking in! TFN holdups can really drag things out. Pay Super uses SuperStream validation, which means alternative ATO TFN codes such as 111, 333 or 444 may not be accepted, even though they can still work for STP reporting. You could try changing the TFN to 000 000 000 first to see whether that clears the error. You can also check the solution shared in this thread, as it may help resolve the issue. If the error continues, the best next step would be to check with the ATO about which TFN should be used for super. In the meantime, you can still pay the super directly to the fund and record the payment manually in AccountRight, so you can remain compliant. Cheers, Princess15Views1like0CommentsRe: MYOB BILLING TEAM UNABLE TO APPLY PAYMENTS
Hi Steel_6285, I completely understand your frustration, and I’m deeply sorry that you’ve had to keep chasing this down. The cases you’ve submitted are the best way to have this properly investigated, as they allow our Billing team to review the payment history, receipts, account balance and fees in detail. While the Support team member you speak with may be able to help with the next steps, they may not have the answers or solution available immediately during the call. I'm reaching out to the relevant team right now to escalate your case and push for a swift resolution. Cheers, Princess8Views0likes0CommentsRe: Bank Register shows transactions, but I cannot see them when doing a Bank Account Reconciliation
Hi Julie---1, Thanks for getting in touch. I’d be happy to help. A financial year rollover shouldn’t cause issues with your reconciliation window or delete transactions. If a transaction is missing from the Reconcile Accounts window, it may have been entered against another bank account or included in a previous reconciliation. Please make sure you’re working in the correct bank account, then check whether those transactions have already been reconciled. Cheers, Princess16Views0likes0CommentsRe: Dashboard super balance incorrect
Hi georgieh, It can definitely be worrying to see an owed balance when you know you're in the clear. The amount you see in the Superannuation payable widget comes directly from the Linked payable account set up in your super pay items. To see what's going on, you can run the Superannuation payments report first to compare it with your dashboard. You'll want to make sure the exact same account is selected for every super pay item. If a wrong account got mixed in, the dashboard balance will be off and won't match your report. You can find more details in this guide. If your reports show zero outstanding but the dashboard is still stuck on $206.67, please reach out to our support team directly. They'll jump in to investigate and figure out exactly where that number is coming from. Cheers, Princess7Views0likes0CommentsRe: Why is it impossible to change the tax code in the chart of accounts?
Hi Dingley, Thanks for your question. There are actually two reasons why you might be locked out of changing that default tax code. First, it could be your user role, only Accountants or Administrators can make these edits. Second, it happens if your business is set up as not registered for GST. If you have admin access, you can try this quick trick: Temporarily switch your business setting to Registered for GST Open up the categories you want to fix and change the tax code to N-T (make sure to save each one) Once you're done, just head back to your business settings and flip it back to Not registered for GST Cheers, Princess29Views1like0CommentsRe: ASB Bank Feed
Hi LizSmith and jenniferbaptist, Thanks for the heads-up about the missing ASB bank feeds. We aren't quite sure where the issue is just yet, but we’ve flagged it with the right team to investigate. In the meantime, please drop us a support ticket through My Account. That way, they can dig a bit deeper and figure out what’s causing the hold-up. Cheers, Princess16Views0likes0Comments