Princess_R
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Re: Email black listed
Hi Jackie10, You’ve absolutely nailed it! What’s most likely happened is that the email address has been blacklisted on our side, which can trigger those “Diagnostic-Code: rejected” bounce-backs. Don't worry, I can check this for you. I’ve just sent you a private message to grab a few more details, so check your inbox and I’ll take it from there. Also, on top of the support ticket you’ve already raised, you can also reach out through our virtual assistant MOCA to get connected to our live chat team for quicker help. Cheers, PrincessRe: BankFeeds
Hi Geoffy1, Love that you’ve already done a bunch of troubleshooting on your own, that’s a strong move. It's a bit strange that you’re seeing the feeds online but not in that one desktop file, especially with no reported bank feed incidents at the moment. Please double-check you’re opening the online file in AccountRight on the desktop when you’re looking for those feeds. This one really needs a closer look to see what’s causing it. Our Bank Feeds team can check whether it’s just that file or something bigger. So if you can, give them a call or log a support ticket via MyAccount and choose the Bank Feeds category so it lands with the right team. Cheers, Princess8Views0likes0CommentsRe: Transactions Report-General Journal Report
Hi HenryM, I agree, having reports line up between desktop and browser would be a win for everyone. Our product team is still actively working on the browser version, bringing more of those desktop-style features and reports across as we go. If you’d like this one bumped up the list, the best move is to pop it onto our Ideas board so other users can vote on it too. The more votes it gets, the higher the chance it’ll be picked up and prioritised by the team. Cheers, Princess0Views0likes0CommentsRe: Run Diagnostic Script
Hi Richmond91, Totally understand how frustrating it is to keep calling and still not getting the help you need. That’s the complete opposite of what being a priority customer should feel like, and I’m really sorry it’s ended up this way for you. This stock level issue has been a bit of a tricky one behind the scenes, with a few different things that can cause it, so we still don’t have a firm date for a permanent fix just yet, but our team is on it. In the meantime, I’ve looked up your account using the email you’re registered with here on the Community Forum and run the fixed script over your file. If ever this pops up again, you don’t have to just rely on calling us, you can also jump onto Live Chat via our virtual assistant MOCA for quicker help, and they can get that script run for you there as well. Cheers, Princess9Views0likes0CommentsRe: Unpaid Bills Report - MYOB Business Online
Hi JulieBG, Looks like your file got a little overwhelmed. That Failed to load report error usually pops up when the report times out from too much data, the browser cache is acting up, or there’s a bit of corrupted data hiding in the chart of accounts. The good news is this is normally fixed by running a script over the file and I’ve already done that for you on the backend. Please log out, then log back in, and your Unpaid Bills report should behave itself now. Cheers, Princess27Views0likes1CommentRe: Recurring transactions not working in desktop version
Hi SharonSL, Thanks for the update! Totally agree, clearing the cache can definitely work wonders, but not always. It's a bit odd that you’re still hitting the same issue even on the Server Edition. There are a few environmental things worth checking too as they can sometimes cause problems. I’d suggest making sure Windows is fully up to date, then rebooting the server or even trying a reinstall. If still doesn't help, our team would be more than happy to dig into it with you and get it sorted. Cheers, Princess12Views0likes1CommentRe: MYOB online Accountright payroll tax
Hi Chester1, Good spotting, the Payroll Tax report does only available in the AccountRight desktop version at the moment, which I know isn’t ideal when you’re trying to keep everything online. So yes, there’s a bit of extra manual effort using the payroll activity/register to work out your total taxable wages. If you'd love to see this report in the future updates, I’d really encourage you to pop it on our Ideas Board so others can vote on it too. The more interest an idea gets, the more likely it is to get picked up by our product team for future improvements. Cheers, Princess13Views0likes0CommentsRe: Pay Super direct from Account Right Error
Hi VickiStubbs, Having to jump through hoops for this isn't ideal and definitely not the experience we want you dealing with. That “Whoops we have hit a snag!” error can come up for a few different reasons. Things like business details not validating properly, issues with the user/contact details on the file, or even browser/antivirus/firewall getting in the way. It’s definitely something our team needs to dig into properly in the background. I can see you’ve already got a case open with support and have tried the steps they’ve given you. In the meantime, a few quick things you can double-check on your side: Make sure pop-ups and the browser aren’t being blocked by your antivirus Check that AccountRight isn’t being blocked by a firewall Temporarily disable your antivirus just to test Try applying from the browser version of your file Check that pop-ups aren’t blocked in your web browser settings If none of that helps, I’ve also followed up with the team and asked them to prioritise getting this sorted for you. Cheers, Princess8Views0likes0CommentsRe: register pdf invoices of purchases
Hi hercules1, Thanks for checking in! Yes, you can semi-automate this with In Tray. Upload/drop all those PDF invoices into In Tray and then either link each one to an existing bill or create a new bill/spend money transaction from it. MYOB will read the invoice and auto-pre-fill most of the details for you. You just need to check everything looks right, tweak if needed, and save. Cheers, Princess14Views0likes0CommentsRe: myob Pay Super
Hi Fran_29, Absolutely, you sure can! Since you’re the administrator on the file, you’re all good to set up Pay Super. The name difference isn’t a big deal, what really matters is that you pop in the correct bank account details during setup. Here’s a handy link you can follow to get Pay Super up and running. Cheers, Princess41Views0likes0Comments