Princess_R
MYOB Moderator
Joined 2 years ago
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Re: New Tax Table from July 1, 2024
Hi Cazza419, Thanks for getting back to us! If the pay period and payment date are all correct, the tax tables should update automatically. But if they’re still not updating, could you please send us a screenshot of your financial year and some more details about the tax tables that aren't updating? This might be a bit tricky, and we might need to dig a little deeper. You may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. Cheers, Princess11Views0likes0CommentsRe: I need a confirmation code for an old version please! (Urgent)
Hi MerylD, I get that you're having a bit of a rough time getting a confirmation code for an older version of MYOB. No stress, I'm on it! I noticed that the"Activating and Confirming Older MYOB Products" page isn't working for you. So, I've sent you a private message asking for some details to help get your file up and running. On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. Cheers, Princess6Views0likes0CommentsRe: Current BAS statement not showing in MYOB
Hi AL65, Welcome to the Community Forum! Looks like you’re having trouble with your BAS statements! No worries; we can figure this out together. First, try clearing your browser cache or using a different browser or device—sometimes that does the trick. Also, check your reporting settings in MYOB, there might be something there causing the issue. If it’s still not working, we may need to dig a bit deeper. Could you share a screenshot of your BAS report screen? Cheers, Princess3Views0likes0CommentsRe: STP not balancing
Hi DianneHSS, I see you’re running into some bumps with your EOFY verification reports! This can happen for a few reasons. It could be something like incorrect payroll transactions or issues with the employee's card. Since your payroll activity and register are in sync, you might want to try sending an update event. Once it's accepted, check your YTD verification report again. If that doesn't do the trick, try running monthly payroll reports to pinpoint any discrepancies. Feel free to get in touch if you need more help. Cheers, Princess13Views1like0CommentsRe: New Tax Table from July 1, 2024
Hi Cazza419, Thanks for reaching out! Once the date of payment in the pay run is July 1, 2024, or later, the newest tax tables will automatically apply. This means there's nothing you need to do to update the tax table. If your tax table revision date is showing as 1/7/2024 but the tax table has not updated, it's possible that you haven't processed a pay run for the payroll year yet. If you've already processed a pay run and the tax table is still not updating, please don't hesitate to reach out. Cheers, Princess28Views0likes0CommentsRe: Salaries & Entitlements Missing
Hi LeighET, I see you're having a bit of a hiccup with your salaried employees' pay and leave entitlements not showing up. This can be a bit tricky, but don't worry, we've got your back! First off, let's make sure everything is set up correctly. Check that all the wages and entitlements are properly set up and ticked off for your salaried employees. Also, make sure the calculation basis for your salaried employees is correctly set up. For a more detailed guide, you might want to check out this post. It has a support note with more information that could be really helpful. Feel free to get in touch if you need more help. Cheers, PrincessRe: Tax table not updating 1/7/2024
Hi bradm30, I totally get your concern about the tax calculations being off. Normally, the tax table should update itself after you've done your first pay run. As long as the payment date in the pay run is 1 July 2024 or later, the latest tax tables should kick in - so you don't have to worry about a thing. If the numbers still don't seem right after you've sent the pay run to the ATO, don't hesitate to let us know so we can look into it further. Cheers, Princess18Views0likes1CommentRe: A Bank feed is not associated
Hi Smith_n_Smith I get that you’re having trouble with your bank feed in MYOB after changing your bank password. That error message usually pops up when some bank feeds aren’t linked to an account in the Manage Bank Accounts section. If you have a bank feed that’s canceled or inactive, you can create a dummy bank account in the Accounts List and link it to the right account. That should clear up the warning! If you're still seeing the warning message, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. Cheers, Princess5Views0likes0CommentsRe: STP not balancing
Hi TPGaccs, I see you're having a bit of a pickle with your STP not lining up. No worries, we'll sort this out. First off, let's see if your payroll activity and payroll register reports match. If they do, try processing a $0 payment with today’s date, wait for it to be accepted, then check the YTD verification report. If the reports don’t match, it means there’s been a manual change to the employee’s pay history. The activity report pulls from processed payments, while the register and YTD reports come from the pay history. To fix this, just adjust the pay history back to what it should be and then process that $0 pay to update STP. Feel free to get in touch if you need more help. Cheers, Princess42Views0likes1Comment