Two Factor Authentication

[FelicityP]

Hi All

Has anyone had to change the device that someone's 2FA is going to?

I have a staff person's login, that has requires a change to the contact that the 2FA is going to, so I was wondering how this can be done.

Is the 2FA able to go to an email address or does it have to be the app on a mobile?

TIA

[Earl_HD]

Hi @FelicityP,

Thanks for your post. Yes, it's possible to change the device to which someone's 2FA (Two-Factor Authentication) is directed. If you need to update the contact receiving 2FA for a staff member's login, please refer to this help article for more information: Switching your two-factor authentication device
 

Regarding your question about the destination of 2FA, it can usually be directed to either an email address or a mobile app. Some platforms offer both options, allowing users to choose based on their preferences or company policies. You can find detailed information about this on this help page: Getting help with two-factor authentication

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl