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Janelle6's avatar
Janelle6
User
9 months ago

Unable to upgrade from V19 due to multi currency

Hi there, after spending a good chunk of the morning on the phone to support it turns out our files can't be upgraded due to multi-curreny (which is the error message I had told them at the beginning - attached). Is there any way we can upgrade?

On our current V19 we only have 3 workstation licenses but need more people to be able to have access - which I'm told we can't get on V19 now.  We have 3 companies that use multi-currency so this will be an issue x 3.

 

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    9 months ago

    Hi Janelle6 

     

    If MYOB cannot help, get in touch with FGHTables, they specialise in this - upgrading multi currency files, and may also be able to help with access issues.

     

    Regards

    Gavin

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      9 months ago

      Hi Janelle6, 

       

      Thanks for reaching out and welcome to the Community Forum. 

       

      If you are using AccountRight v19, the only option you have is to upgrade the file to AccountRight Live Premier (a product that has a multi-currency function). Also, there are some instances in which we might not be able to upgrade your file depending on how it was set up and/or if there are transactions that are hindering it from being upgraded like time billing. Here is the helpful article "Upgrade a Premier multi-currency company file". This will give more information regarding the topic. 

       

      If after reading through the help article and finding it does not cater to your needs. I would suggest going with gavin12345's option. 

       

      Let us know if you require any further assistance with this. We're happy to help.

       

      Cheers, 

      Genreve

      • tlin's avatar
        tlin
        Contributing Cover User
        8 months ago

        Is no further help available from MYOB on this?

         

        We also can't upgrade from Premier v19.16 due to multi-currency issues (at least that is the error message).

        We have followed the instructions here: Upgrade a Premier multi-currency company file

        We have purged all old data.

        We only use Item or Service layouts.

        We do not use any consolidated or luxury tax codes.

        We have no pre-convesrions transactions.

        We have no unsupported foreign accounts.

         

        What else could it be?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 months ago

    Hi tlin,

     

    Thanks for posting. 

     

    I'm sorry to hear about your difficulties trying to upgrade. At this point, the file needs to go through the repair team to migrate. I will send you a private message to collect information and assist you further. 

     

    If you have any other concerns, feel free to post again in the forum.

     

    Cheers, 

    Genreve

     

    • Janelle6's avatar
      Janelle6
      User
      8 months ago

      @Genreve_S

      Are you able to get in touch with me too? I'm the orignal poster of this question and MYOB phone support did not believe they could assist with this issue and suggested I go onto the community forum to find someone who can.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        8 months ago

        Hi Janelle6, 

         

        Thanks for responding to the post.

         

        I was waiting for your response to my previous answer. I'll be more than happy to help. I'll also send you a private message. 

         

        Looking forward to helping. 

         

        Cheers, 

        Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 months ago

    Hi tlin, 

     

    I have previously sent you a private message and did not get any response. Let me know if you still require any help. 

     

    Cheers, 

    Genreve