my file is stuck in backing up mode

[greenearth]

Hi 

I need assistance with unlocking my account or stopping the back up.

I am not able to opend it.

[Isaiah_C]

Hi @greenearth,

Thank you for the post and for letting us know your concern. I'm sorry to hear that you are having this kind of issue, and I'll do my best in resolving this for you. I'll be sending you a private message to get some of your information and to assist you further.

Please let me know if you need further help.

Kind regards,

Sai