AccountRight: Staffing and payroll

[Chloe123]

When I click "record" on the "You are about to record x pays" screen, the next screen I get is...
3 Process Payments - but everything is zero's
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

Serial number 8944

have a few pays to process today as pay is due today

[Tracey_H]

Hi @Chloe123 

If your file is online I can run a script over your file to resolve that issue for you. I will need you to send me the Company file ID which you can find in Help>>About MYOB AccountRight.

[Chloe123]

Hi Tracey

I Think it is - 

Company File ID is 1

[Chloe123]

if its not, how do i make it back to being online again?

stressing as the pays are due today 

[Tracey_H · Accepted solution]

Hi @Chloe123 

I've run the script so please log out and back in again. If you still have problems please let me know.

You can tell if you file is online by the green banner at the bottom of the AccountRight window:

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Chloe123]

Thank you so much Tracey

this has really helped me today

I appreciate the assistance as i was unsure what i was doing wrong.

thank you again

[Tracey_H]

You're very welcome @Chloe123 I'm glad you're all sorted.

Please don't hesitate to post again if you need help in the future.