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kfowler1's avatar
kfowler1
User
2 years ago

Can not confirm company file - have been on hold for an hour

I have been able to use my MYOB product for 3 weeks. It has affected my business and payroll. I urgently need assistance - I was on hold for 2 hours last week and was  then disconnected and today I have been on hold for an hour.

 

This is unacceptable.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi kfowler1 

     

    If you are struggling to confirm your company file I would recommend taking a look at Help Article: Activation and confirmation errors in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

    If you're still unable to confirm your file please send me a private message with the following information:

    • The serial number of the product -  Setup>>Company Information
    • The company file ID - Help>>About AccountRight
    • The version of the software you are using- Help>>About AccountRight
    • If you are on AccountRight Classic (v19 or below) - the Company file code

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.