Can not confirm company file - have been on hold for an hour

[kfowler1]

I have been able to use my MYOB product for 3 weeks. It has affected my business and payroll. I urgently need assistance - I was on hold for 2 hours last week and was  then disconnected and today I have been on hold for an hour.

This is unacceptable.

[Tracey_H]

Hi @kfowler1 

If you are struggling to confirm your company file I would recommend taking a look at Help Article: Activation and confirmation errors in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

If you're still unable to confirm your file please send me a private message with the following information:

• The serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version of the software you are using- Help>>About AccountRight
• If you are on AccountRight Classic (v19 or below) - the Company file code

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.