Forum Discussion

Asami's avatar
Asami
Contributing User
12 months ago
Solved

Cannot Open Employee Card

Hi,

I am not able to open one of our employees card for a while and keep coming up with error message. as below.

"Based on the error details you sent us, it looks like there is some duplicated information in your AccountRight database." I had the same error for a different employee previously and one of advisor could help me to fix this problem. 

 

Could you advise how to fix this issue?

 

Thanks in advance. 

  • Isaiah_C's avatar
    Isaiah_C
    12 months ago

    Hi Asami 

     

    Thank you for the post and I'm happy to assist you with this. Please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Company File ID (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 months ago

    Hi Asami 

     

    Thank you for the post and I'm happy to assist you with this. Please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Company File ID (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai