Cannot open one employee card - error message

[afrawley]

Only one employee card comes us with message "Something went wrong, AccountRight needs to close".

I can access other employees cards.

[Steven_M]

Hi @afrawley 

We do have a script that we can run over the company file in relation to not being able to open an employee's card. To arrange for that script to be run can you confirm the following information:

Where the company file is stored i.e. online or local
What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
What is the company file ID - Help>>About AccountRight

[Steven_M · Accepted solution]

Hi @afrawley 

As discussed in my private messages, we have arranged for the script to be run over the company file that should have corrected that issue for you. Do let us know if you are still encountering that particular situation.