Error Code CMN.ATO.GEN.XML03

[jmurphy]

We have received this code on employees that have been terminated during the financial year 21/22. We have gone though our employees and cannot see any errors in the data entry. If someone received a resolution, I'd really love you to share, as MYOB and the ATO were not helpful.

[CWDwindows]

I also have the same problem and im here looking for a solution.

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[Yanike_S]

Hi @jmurphy and @CWDwindows 

Thanks for your post. Generally speaking that particular error message means that there is one or more invalid characters in the information coming through to the ATO. Unfortunately the error doesn’t specify which field could be the cause. Instead it would be worth to go through the Check Payroll Details again and ensuring that all the information on the cards and in the Payroll >> Payroll Details >> Company Information window is correct and doesn’t contain any special or unusual characters.

Make sure you employees are set to active and run a $0 pay as at 30 June 22.