Invalid Employee Superannuation Member Number Essentials

[Jessica6]

When completing super returns via the Pay Superannuation function I keep getting an error message for one employee stating that I need to enter a valid employee membership number.

I have checked the paperwork they provided and it matches what is entered against their card including fund USI and ABN number. Have also contacted the fund directly and they have confirmed their membership number is correct. 

Thank you

[Melisa_D]

Hi @Jessica6, 

Thanks for your post and welcome to the Community Forum ! Can you please confirm the superfund ABN and USI so I can take a look into this for you. 

[Jessica6]

Thank you for your assisstance. ABN 26 458 298 557 and USI: FSF0361AU.

[Melisa_D]

Hi @Jessica6, 

Thank you for that. The member # prefix for this fund you've provided must start with 065, please make sure this has been entered. Once this has been entered you should be able to pay super for that fund. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[ADarvo]

Hi,

I am trying to pay super for an employee belonging to Colonial First State Super. The ABN matches but the USI does not. I get an error stating the employee's membership number is invalid, but it is the correct number. I cannot wait 77 minutes to speak to an MYOB consultant.

What do I do??

[ADarvo]

This is the exact problem I am having!! Please advise

[Melisa_D]

Hi @ADarvo, 

Thanks for your post. Can you please confirm the funds ABN and USI number so I can take a look into this for you. 

[ADarvo]

Hi Melissa,

The fund is Colonial First State - First Choice Employer Super. The ABN is 26 458 298 557 and the USI is FSF0361AU.

Appreciate the help!

Anne

[Melisa_D]

Hi @ADarvo, 

Thanks for providing that. The member # prefix for this fund you've provided must start with 065, please make sure this has been entered. Once this has been entered you should be able to pay super for that fund. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[ADarvo]

Hi Melisa,

Yes the member # does start with 065 but is still not valid.