MYOB Clearing House delay

[kazda]

Hi

MYOB Clearing House has been holding onto our employees superannuation payments for 8 business days since the payment was direct debited from our bank account.

I phoned MYOB and was advised 'there are alot of people paying superannuation'  so there's a delay.   

It would be appreciated if I could have a further explaination as to the delay as I suspect what I was advised is not accurate.

[Sam_R · Accepted solution]

Hi @kazda,

I have found a few posts with more information on the timeframe and as to why, I hope these are helpful:

https://community.myob.com/t5/AccountRight-Staffing-and/How-long-will-it-take-for-MYOB-to-process-my...

https://community.myob.com/t5/AccountRight-Staffing-and/Pay-Super-time-frame/td-p/465631

https://community.myob.com/t5/MYOB-Essentials-Accounting-MYOB/Timeframe-of-Super-processed-through-M...