Sam_R
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Joined 4 years ago
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Re: MYOB new subscription
Hi BronwynHamster, Thanks for your post. If you log in to https://myaccount.myob.com/, > select 'Manage my product > Click on Subscribe now which will reactivate your subscription. You should also be able to update your payment details here too. If you have any further trouble, please do let me know. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.781Views0likes2CommentsRe: editing Superannuation fund details
Hi Atom12, You have a couple of options, you can either reassign your employees to the already existing SignatureSuper card, or you can just rename it to SignatureSuper (old) in the 'Name*" field, which will then allow you to update the details in the current super card that the employees are already assigned to. If you need further assistance with that, do let me know. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.625Views0likes1CommentRe: editing Superannuation fund details
Hi Atom12, Thanks for reaching out. You won't be able to edit that field, however, if you re-type the super fund name in the 'Fund name' field, select the fund from the dropdown and the updated details should populate. Example below: If you have any further trouble, do reach out. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.544Views0likes3CommentsRe: Employee Name Change
Hi Small_Pay79, Thanks for your post, and Welcome to the Community Forum! You just need to update the first name and last fields in their employee card. This will update their records with the ATO when you complete the next pay run for that employee. If you had any further queries, please do reach out. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.389Views0likes0CommentsRe: Payroll Calculated Rate Issue
Hi WAC1, Thanks for confirming that. When the issue occurs again, can you please take a screenshot of the following and paste it into your reply: Pay run details or pay slip (showing incorrect calculation) Hourly rate (entered in employee card) Wage/leave category in question502Views0likes0CommentsRe: Super Refund
Hi Cottontails1, Thanks for reaching out. and Welcome to the Community Forum! In regards to the refund, you'd want to confirm those details with the fund directly, however, in almost every case the refund is returned to the bank account that made the payment. Once you do receive the refund, you'll need to follow the steps below on how the super payment will need to be reprocessed: Reversing and reprocessing superannuation payments Let me know if you had any trouble with that. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.195Views0likes0CommentsRe: Paid family and domestic violence leave
Hi Administrator78, Thanks for reaching out. I've attached a thread below regarding the same topic that goes through how to record this type of leave in the software: Domestic violence leave with reducing balance If you have any further queries after going through the above, please do reach out. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.315Views0likes0Comments
