MYOB Error when trying to open employee card

[iris_ch]

Hi there, 

I failed to open one particular employee card details. Can you please advise how to fix it?

I have read some posts with the same issues but can't send the private message to you. @Komal_S @Steven_M 

Kind regards,

Limin

[Steven_M]

Hi @iris_ch 

Would you mind confirming the following information - we have as script/tool that we can arrange to run over that file:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[iris_ch]

Hi Steven,

Thanks for your prompt reply. 

Company file is stored online.

Serial number last 4 digits: 9019

Company file ID: 1

We have a payroll due today, it's highly appreciated if we get this fixed asap. 

Thanks in advance. 

Kind regards,

Limin

[Steven_M · Accepted solution]

Hi @iris_ch 

All run for you. If you have used the company file around the time of this message do ensure that you close down and reopen the company file before trying that employee's card.

Do let us know how you get on and if you require further assistance.