MYOB Error when trying to open employee card

[LingB]

Hello, I am having issue with opening an employee card.

Everytime I try to open his card MYOB will have error message advising something's gone wrong and needs to close. Please help.

[vidario1]

Hi

I'd try to rule out any issues with your local network, but if there is no issue with that, I'd try to clear the AccountRight cache:

https://community.myob.com/t5/Tips-and-Tricks/Clearing-the-AccountRight-Cache/td-p/592973

Thanks

vidario

[Melisa_D]

Hi @LingB, 

Thanks for your post. There is a script we can run over the file to resolve this, please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange this. 

[LingB]

Hi Co File ID is 5

Last 4 digit is #8907

Thanks

[Melisa_D · Accepted solution]

Hi @LingB, 

Thanks for that, I've had the script run over your file this should now work. 

Do let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

[NoraHu]

Hi Melisa, 

I have got the same problem. Could you please help me too?

Thanks,

Nora

[Melisa_D]

Hi @NoraHu, 

Thanks for your and welcome to the Community Forum ! I've had the script run over the file, you should now be able to open the card. 

Do let me know how you go.