MYOB Pay Super

[PeterLeonard]

My super contributions for September to Active Super were returned to me 2 weeks later. I have paid into Active Super for months or years now without a problem. Can you tell me what happened? It is only the one fund. I tried to ring - ha ha - but got a wait time of 74 minutes. Also, what is my Client ID? I had my serial number ready.

[Melisa_D · Accepted solution]

Hi @PeterLeonard, 

Thank you for your post. If a super payment has been returned you will need to contact the super fund for more details as to why it was returned. Our help article Reversing and reprocessing superannuation payments has information and instructions on how to process the returned funds in your file. 

You're client ID is available on your monthly invoice. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[PeterLeonard]

Thank you Melisa. Turns out we had a switcharoo (by accident) of the name and Spin/USI of an existing fund. After checking with fund that it should have gone to, I put the employees (7) back in to the correct fund, did the MYOB reversal procedure and resent the outstanding payments.

All good.