MYOB Team App and super

[Wheelies5]

I am setting up staff with the MYOB Team App and they have downloaded the app but when they get to their profile and get to the super it keeps coming up as an error and tells them to refer to employer.

[Komal_S]

Hi @Wheelies5 

Can you please give us the details of the error they are getting on the super screen and we'll check what's causing this ? 

[Wheelies5]

I open the MYOB app on my mobile and personal details and tax both have a green tick next to them, however when I click on the  superannuation it says that something went wrong with the company file setup?

[Komal_S]

Hi @Wheelies5 

Are the super details for this employee set up completely in their card file in the software? 

[Wheelies5]

Yes they are set up however we do not pay our super through MYOb, we have an outside clearing house so could this be why?

[Komal_S]

Hi @Wheelies5 

Generally, that should not cause a problem. Can you check if there is any default super fund set up under Setup>>General Payroll information?