MYOB team timesheets

[5tr_ssd]

For weeks now MYOB team randomly captures some timesheet hours but not all, maybe one person in the fortnight? This is getting old real quick! In the start and end time column a message reads 'invalid date'. The overall hours are there in a yellow bubble but disappear when we go to approve. There is no evidence of job numbers captured against times and blank timesheets is the result. We do not have rosters just submit hours worked.

I have used my app double checking every detail - nothing. I have also deleted and reinstated the app and nothing. I have installed every latest update and still not getting any results. What am I missing??

[Melisa_D · Accepted solution]

Hi @5tr_ssd, 

Thank you for your post and welcome to the Community Forum ! This is something that has been raised with our product teams who are currently working on a fix, at the moment I don't have any further information on this.

In the meantime, our teams have found that using the MYOB Team mobile app should allow you to approve the timesheets.

Do let me know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[TaniaG1]

Hi can you please tell me more about the app and how do I get it.   I'm a subscriber user.

thanks   Tania

[Melisa_D]

Hi @TaniaG1, 

Thank you for your post. Can you please confirm if you're using AccountRight live ? If you are, I've attached the following link with information on MYOB Team and how you can set it up:

• Getting started with MYOB Team
• Using the MYOB Team admin portal
• Setting up and using MYOB Team on a tablet kiosk
• Using the MYOB Team mobile app

Do let me know if you have any further questions.