Forum Discussion
Hi Chris,
The hotfix tool doesn't work. I tried to call support again, this time I asked for tech support team, they don't know what to do. Can you helpm please.
Thanks
Are you able to please describe how the hotfix didn't work, did any error messages pop up when trying to run it, or did nothing change after it was successfully run.
Can you please also confirm that you had updated Microsoft .Net Framework to 4.7.2 or higher prior to running the hotfix tool. If you hadn't updated this please make sure this is updated through this instruction guide here.
There is a different hotfix depending on the version of AccountRight you are running your offline files in, can you please confirm they are running in 2022.5 or if they are using another please let me know. The version can be checked by going to Help and choosing About MYOB.
- GK212 years agoContributing User
Hi Chris,
Hotfix shows it executed successfully, and Microsoft .Net Framework is updated. But when I run payroll, and click record, it still sets payments to 0 and doesn't report anything. I called help line again on 12/Jul. They ask me to bring our company file on line. A lady run 3 scripts on it. I then process the same payroll on line, it worked. I thought the problem has been fixed. After discussion with the support lady, I took our file down and save it back to local library. I just run this week's payroll today, it doesn't work again, exact same problem. I want to know if phrase 2 only works online. Any suggession would be helpful.
Thanks.
- ChrisMYOB2 years agoFormer Staff
For STP phase 2 your file does need to be online to be able to report yes. If your file is on STP 2 you will need to have the file online to be able to record your payroll.
- GK212 years agoContributing User
Hi Chris,
This is not a good news, I didn't see a notice anywhere before I move to phase 2. Does that mean that I can not process payroll (record payrun) while I run my company file offline anymore? There wasn't an issue while I was on phase 1.
Thanks