Pay reversal

[Pierre_DMC]

I uploaded a payroll for a staff member and recorded same. Sent via STP to ATO.  then realised error in Salary sacrifice for staff member.  Reversed the pay in account right and sent reversal via STP.  then recorded new payroll with correct details.  When I use the "Pay Liabilities" function to record the super payments it shows a double amount due.  It does not recognise the reversal.  PLEASE HELP - I CANT FIND A SOLLUTION!  

[SamaraM]

Hi @Pierre_DMC 

When you look at the original, reversal and the 2nd payrun, are they all showing the same payment date? If you recorded the reversal for today, but the payrun was for a month ago, and have the date range on the Pay Liabilities does not cover all 3 transactions that would account for it not showing the correct amount.

If that is not the cause could you please take a screenshot of the 3 transactions (redacting any sensitive information), and the Pay Liabilities screen and attach them to your reply? This will allow me to reproduce the error for further investigation.  

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