Problems with creating a new super fund

[Sselvey]

Hi,

I'm trying to add a new Self-Managed Super Fund in the Superannuation Fund Information window and i need to change the bank details fror an existing fund

MYOB doesn't allow me to do either of these things.

I was asked for my my.MYOB login credentials. After doing this I was given a "Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is"

What does that mean? I have full access and have tried sever times with the same message. 

[Melisa_D]

Hi @Sselvey, 

Thanks for your post and welcome to the Community Forum ! Can you please clear your AccountRight cache and try again, if this doesn't work can you attach a screenshot of the error message you're getting so I can take a look into this for you. 

[Sselvey]

Hi melisa

This is still not working. Please see the atatched picture of the error message.

[Melisa_D]

Hi @Sselvey, 

Thanks for the screenshot. Can you please send me a private message with the below information so I can take a look into this further:

• Serial number 
• Your full name 
• Email address used