Super payments not processing but paid

[Alex_Int]

I am experiencing this issue, but have had no contact from MYOB. It has been longer than 5 business days since the payments were debited from my bank account, but they're still saying 'processing' on MYOB.

https://community.myob.com/t5/MYOB-Business-Essentials-Payroll/Super-contributions-still-processing/...

Was a solution found to this problem previously, and if so are you able to advise me?

Thanks,

Alex

[Melisa_D]

Hi @Alex_Int, 

I'm happy to look into this for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• Date of payment 
• Payment amount