Super payments not processing but paid

[Riverview13]

I have only just realised but I have 5 payments at the same status eg

Funds debited from Bank but still at "Processing Payment" status in Myob.

What do I need to do to rectify this please

[Melisa_D]

Hi @Riverview13, 

Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this, can you please send me a private message with the below details:

• Serial number 
• Your full name and email address 
• File ID of the file (This can be found by going to Help > About MYOB AccountRight)
• Screenshot of the status of the payment in manage payments window 
• Transaction total amount