SMS code super authorisation not received

[Kace4321]

I haven't received an SMS code, it's been over an hour and I have tried to resend the code.  Now getting an message that I may not be authorised to process the payment.  I have been the payroll person for 20 plus years and my mobile hasn't changed.  Why is this happening? Can MYOB support please help.  This is very annoying.

Update - 2.5 hours later the txt arrived.

[Melisa_D]

Hi @Kace4321, 

Thanks for your post. Have you received the code since ?

If you haven't please let me know so I can take a look into this for you. 

[Kace4321 · Accepted solution]

Yes thanks, code came through after 2.5 hours.

The codes usually takes minutes so I'm not sure why this time I had to wait over 2 hours for it to arrive?