STP YTD Verification Report has changed

[Tanzanite]

I was comparing my Payroll Summary Report to the STP YTD Report and there are some errors.  MYOB then shut down and when I logged in again and ran the STP Verification Report again it is totally different to the report I had printed prior to the shut down.  The first report I printed had a Gross Payment of >$100K and the current report is only showing $53K - something seriously wrong.  I have logged out and back in and the reports are still totally different. 

I checked with our Accountant and she thought prehaps it was relating the recent patch.  She sent a screen shot showing the upgrade yellow bar across the top of the screen warning about the patch - when I open the file this yellow bar is not showing and I believe I have already done this.

Currrent Product: 2020.2.2

Build: 2020.2.23.9038

This build number is a later number than the Accountants.

Help !!!!!

[Tanzanite · Accepted solution]

I phoned MYOB support in regards to the above post.   MYOB aren't sure if it was a glitch at the ATO end or their end and the solution was to run  a 0.00 payrun and send to the ATO which updated the year to date figures and now everything balances. 

As for the patch the correct updated MYOB product is 2020.2.2

I must thank MYOB as my phone call was answered on about the 3rd ring and I was transferred to the appropriate STP area with a few minutes - a very quick and much appreciated response.

[Melisa_D]

Hi @Tanzanite, 

We appreciate your feedback and I'm glad to hear that this has been resolved. 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.