STP YTD Verification Report inbalance

[JEN]

Hi,

When running the YTD verification report prior to sending to the ATO I noted that one employee's detials were incorrect.  The Payroll Activity detail report was correct showing all hours and the correct $ value, however the Payroll Register report only shows the annual leave hours and no $ value? whihc is exactly the amount of the inbalance. I have been in contact with our Accoutnant, who has looked into the file and says there is definitely a MYOB software issue as all the entered data is correct.  They and I have run a $0 payrun run hoping this would up date the missing $ amount, to no avail. I have also contacted customer support twice (with a collective 3hrs on hold) only to be told twice to do exactly the same thing which has still not fixed the issue.  I was also told twice that someone would ring me back as it might take a little time to update and to check again later.  Needless to say no one has rung me back (as clearly they dont know how to solve this issue)  I have again contacted support and tried to talk to the same person only to be told that would be impossible as the telephonist had no idea which country he was in !!!!

I am at my wits end with this.  The employee concerned is wanting to do her tax, but I cannot get her file sent through to the ATO, who also say, not their problem, you will have to sort it out with MYOB.  Well, that's exactly what I have been trying to do for a week now.

Can someone PLEASE help me with this?

[Melisa_D]

HI @JEN, 

I'm sorry to hear about the experience you've had. If the Payroll register and Payroll activity report do not match for the employee this generally indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay dated 30/6/22 to update STP.

Do let me know how you go.