Script Error - Need Script Run over Employee Files

[belindahowie]

Code Unknown (0)

Message: (Unknown: ShowUIVew(CardDetail,...,...)

Stack Trace

[Steven_M]

Hi @belindahowie 

We do have a script that we can arrange to run over company files that do encounter errors when opening employee cards. Normally we do have a slightly different error log with those situations, however, we can look at arranging for the script to be run for you.

In order to do so, we would need for you to confirm the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[belindahowie]

Hi Steve,

Answers to questions:

 - Online

 - 6263

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[Steven_M · Accepted solution]

Hi @belindahowie 

Thank you for confirming that information

I've run the necessary script over the company file for you. This should allow you to open those employee cards. But do close down and reopen the company file before attempting that process.

Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:

• Ensure that you have the latest payroll categories linked to the employees prior to the processing the pays
• If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.

Let us know how you get on and if you require further assistance with this issue

[belindahowie]

Thank you Steve