Super payment initiated 24/6/22

[JenOnnix]

24/6/2022 processed super for employees. All went through well, it was in the system sitting in status Processing.

Late July I called YOB help and explained that the transaction was still in the "Processing" stage and the funds have yet to leave our account.  As i was on hold with her as she was consulting her colleauge, the status changed to " complete".  She said then explained that she did nothing her end but maybe it was about timing. She explained that I should see the funds come out of our account soon.

18/8/22 - the Status is still "Complete" and still the funds have not been taken from our account.

I have been on the pohone with MYOb for the last 110 minutes - on hold for 30 minutes as appararently i will speak to an expert.

I am really struggling to get answers. 

What should i do? I would like our employees to be paid their rightful superannuation.

Regards

JenOnnix

[Tracey_H]

Hi @JenOnnix 

Thanks for your post. I've had a look at the account linked to your Forum log in. The super payment dated the 24 June 2022 has been completed and the contributions were forwarded to the employee's super funds on 1 July 2022. I'd recommend checking your bank account between the 24 June and 1 July for the withdrawal of that payment. 

If you continue to have trouble with this please send me the serial number, primary contact name and details of that super payment in a private message.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.