Super payment rejected for one employee

[DonnaK2]

This is the second quarter super payment for our new employee, the first processed fine. It has a red cross which says I need to enter a Super Member number.  I don't have it, so how can I process it without it?

[Sam_R]

Hi @DonnaK2,

Thank you for your post.

I am unsure how the first payment would have gone through successfully as the portal needs a membership number in order to allocate the contributions to the correct member. You will need to gather this information from the employee before attempting your next super payment. 

Let me know if there's anything else we can assist with. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.