Super payment still processing

[WorkingTrail]

I processed a super payment on 6/8/22 week and it is still showing "Processing Payment" and not completed

This money has been deducted from our bank account on 8/8/22

Can you confirm what action needs to be taken to fix this and if the super funds will receive these contributions despite what the payment status is?

[Melisa_D]

Hi @WorkingTrail, 

Welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the below details:

• Serial number 
• Your full name and email address 
• Date of the super payment and amount