Super payments paid but still processing in MYOB

[GocaGeo]

I have three Super payments paid but the status is still processing in MYOB or Authorised. 

The payments have been debited from our account on the days mentioned bellow.

No employee has been paid so far and no dirrect debit has been initiated by MYOB or Super Choice .

First payment on the 26/10/20221 Status in MYOB - Authorised

Second payment on the 25/02/2022 Status in MYOB -Processing Payment

Third Payment on the 07/03/2022 Status in MYOB- Processing Payment

Please let me know what steps I need to take to retrive the payments .

[Sam_R · Accepted solution]

Hi @GocaGeo,

Thank you for your post. 

So that I can look into this for you, could you please send the following details via private message? 

• Serial number
• Business name 
• Your name + email 
• Screenshot of your manage payments window

[GocaGeo]

Hey Sam,

When I go to private message you see it takes me to this page (see the photo attached ).

I havent used much this form and I'm sorry to say I have no idea where to go?

Please let me know

[GocaGeo]

Hey @Sam_R  

Hey Sam,

When I go to private message you see it takes me to this page (see the photo attached ).

I havent used much this form and I'm sorry to say I have no idea where to go?

Please let me know

[Sam_R]

Hi @GocaGeo,

Thanks for letting me know.

This link should now be working for you - Private message