Forum Discussion
Hi PamelaBrown
We do hope to have that process back in place by next week, so you will be able to complete those forms then.
Please let us know if you need further help.
The product disclosure statement for the Superannuation will not process being accepted still. Is it still disabled?
- Melisa_D3 years agoFormer Staff
Hi Illuka_Dean,
Can you please confirm if you're getting any error messages ? This should be resolved now.
- Illuka_Dean3 years agoUser
When we are accepting the two parts of the product disclosure statement we are getting taken to another screen with the following in a box at the top in the middle:
"We're sorry, but something went wrong.
If you are the application owner check the logs for more information."
- Melisa_D3 years agoFormer Staff
Hi Illuka_Dean,
Please make sure that you're listed as the file Owner or Administrator before accepting these terms and conditions. If you are and you're still having troubles please send me a private message with your product serial number and email address so I can look into this further.
- PamelaBrown3 years agoContributing User
Hi,
We weren't aware that we would need to have version 2022.01 installed to access this but we have copied our MYOB file and upgraded the version. It then kicked anybody out that tried to log on to MYOB. Luckily we have an extremely talented IT guy whio went in and read the error log. This is where we found the licence issue being exceeded. He then found a fix on the forum from 2 years ago and that fixed the licence issue. When we log in now it seems to take us to the documents that need to be signed. As mentioned we only ran a test on our copied file. We will not be updating our file until Friday afternoon since it is the start of the month and very busy and it will need to be installed on each PC. We will try then but we will also need to deal with the funds that were returned to our bank for the first lot of processing that was accompanied by an email error. All up this has effected 450+ staff. I will confirm this is working on Monday morning after Friday's 2022.01 version install.
Thanks
Pamela