Superannuation - AccountRight
Hi, we are trying to pay super. The Administrator has tried to log in to update Direct Debit and Disclosure Statement. The Administrator is also the bank account holder. Our AccountRight is s...
Forum Discussion
The product disclosure statement for the Superannuation will not process being accepted still. Is it still disabled?
Hi,
We weren't aware that we would need to have version 2022.01 installed to access this but we have copied our MYOB file and upgraded the version. It then kicked anybody out that tried to log on to MYOB. Luckily we have an extremely talented IT guy whio went in and read the error log. This is where we found the licence issue being exceeded. He then found a fix on the forum from 2 years ago and that fixed the licence issue. When we log in now it seems to take us to the documents that need to be signed. As mentioned we only ran a test on our copied file. We will not be updating our file until Friday afternoon since it is the start of the month and very busy and it will need to be installed on each PC. We will try then but we will also need to deal with the funds that were returned to our bank for the first lot of processing that was accompanied by an email error. All up this has effected 450+ staff. I will confirm this is working on Monday morning after Friday's 2022.01 version install.
Thanks
Pamela