Unable to open an employee's card - (Unknown): ShowUIView(CardDetail,...,...)

[ElkaS]

Hi there @Steven_M ,

An employee has returned to work for us, and in the meantime our MYOB files have been upgraded.  When we try and open his Card File in any window AccountRight crashes and we can't access his data.

This is part of the Crash report below. I saw a post from 2018 in this forum with the same issue, but that was when a script could be run over the file by MYOB Support Team. What's the solution for this in our Cloud file?

Thanks alot, Elka

AccountRight Application Error Report
=====================================
Application Version: 2019.4.23.1014
Application File Version: 2019.4.23.1762
Incident Id: f8c3617e-056e-4f68-9b75-b3bc3f5e908a
Time: Tuesday, 5 May 2020 3:44:26 PM

Code:
Unknown (0)

Message:
(Unknown): ShowUIView(PayEmployee,...,...)

Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException

[Melisa_D · Accepted solution]

Hi @ElkaS, 

Thank you for your post and information provided. I may be able to run a script over your file to fix this. Can you please send me a private message with the following information: 

• Serial number 
• Business name 
• Your full name & email address 
• File ID (This can be found by going to Help > About MYOB AccountRight)

[ElkaS]

Thanks very much Melisa for fixing our file up with the script you ran. Works well now! Cheers Elka