User unable to send STP reports

[allanc]

Hi, I have a user who does payroll but is unable to send STP reports.

The user has been set up as Administrator and Accountant, so it should work?

Can anyone suggest a solution please?

Thanks

AC

[Melisa_D · Accepted solution]

Hi @allanc, 

Thanks for your post. I'd recommend checking that the user has been set up to be a declarer for STP, information and instructions on how to set this up can be found on our help article Add a declarer for Single Touch Payroll reporting. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.