Weekly payroll Upload through STP isn't working

[VVA]

Hi 

For a few weeks now i haven't been able to lodge our weekly payrun through to STP. 

I tried doing it through chrome and no luck.

Do you need to be using STP phase 2 to lodge now or is this a problem still being fixed?

[Tracey_H]

Hi @VVA 

Investigations into the Something went wrong error when connecting to the STP reporting centre indicate that it is caused by out-of-date Windows versions and security certificates. To resolve that error we recommend making sure Windows and security updates are completed and that you are using a supported Windows version: System requirements

If the file is not online, you will need to put it online to set up and lodge STP Phase 2. This can also resolve that error if your browser is up-to-date.

If you are getting a different error please provide detailed information so that I can assist further.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.