Wrong Super Fund, Right Member Number

[Crystalbrook]

I have just switched over to using AccountRight to process Super, and accidentally got one of the employees Super funds wrong, however got his member number correct.

How do I rectify this?

I have processed two super payments to the wrong fund, and although they have left our account, they have not landed in his super (obviously as I have put down the wrong fund). How do I fix this?

[Sam_R]

Hi @Crystalbrook,

Usually, when this occurs the fund will refund this contribution back to your account, however, there are other times when clients will need to contact the fund to have this returned - it really depends on the fund. 

If you could send me a private message with your serial number + business name I can look into this for you and see if there is any information that can assist you.