reversing a superannuation payment reversal

[BarbaraKR]

Hi All

Hoping someone can help ..

I had one employee's super guarantee payment bounce back to our account due to incorrect details.  It had been paid using 'pay superannuation', so part of an entire employee batch.

Unfortunately I tried to reverse that one payment in myob but the whole batch reversed so now all employees are showing as not have been paid super for that quarter, when in fact their payments went through.

Wondering how I can now fix this in MYOB to show correctly?

[Melisa_D]

Hi @BarbaraKR, 

Thanks for your post. When you reverse the superannuation payment it will reverse each of the contributions within the transaction. Our Help Article Reversing and reprocessing superannuation payments has information and instructions on how to reprocess both the successfully paid super contributions and the returned super contributions. 

Do let me know how you go. 

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