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chaim's avatar
chaim
Experienced Cover User
2 years ago

Bpay payments

My Bpay payments from clients are going straight into my account, they are being picked up by MYOB, and the account is being marked as paid.

BUT in my bank feeds the MYOB bpay transaction is still listed there and there is nothing left to match it to, as it has already been matched automatically.

How is this solved pls???

 

Thanks

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi chaim 

     

    Thanks for your post. Usually it works like this: 

    When a customer makes an online payment, it'll automatically be recorded into AccountRight, and the associated invoice will be closed off. You'll also receive an email notification about the payment.

    Providing you've specified the bank account to record your online invoice payments as described in 'Get set up' in this article (Setup > Preferences> Emailing tab > Edit payment options), here's how it'll work:

    1. The individual payments you receive for a day, along with any credit card surcharges, will be recorded in your Undeposited Funds account.
    2. A bank deposit will then be automatically created to include all undeposited funds that were settled.
    3. If you use bank feeds, the lump sum deposit for the day's customer payments will be automatically matched to the bank deposit.

    Learn more about how matching works.

     

    If this is not the case for you, could you go into the transactions and share screenshots of the matched transaction and the transaction left to match?

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        2 years ago

        Hi chaim 

         

        Thanks for your screenshot. Could you check if those transactions are sitting in the Prepare Bank Deposit window? If so, you will need to tick these and Record, because on the Bank Feeds window AccountRight will only be able to match exact amounts.

    • chaim's avatar
      chaim
      Experienced Cover User
      2 years ago

      the above picture shows an an example.  the client paid via AMEX.  myob picked it up automatically and msarked it paid, but i still have this unlinkable in my babk feeds column.   this is with all CC and Bpay payments.

       

      thanks

    • chaim's avatar
      chaim
      Experienced Cover User
      2 years ago

      the payment received from J Levinson and the MYOB deposit 00011 are the same transaction.  (pic MYOB 2)

       

      in the prepare bank deposit window i don't see how to move it into the matched /deposited section (pic myob 3)

       

      thanks

       

      Chaim