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Heaven15's avatar
Heaven15
Contributing User
3 years ago

Cannot Back up

Today I cannot back up. A different box pops up saying that all users must close windows and return to command centre. it makes not difference.

 

Usually MYOB just boots everyone out automatically.

 

ANy ideas?

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  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi Heaven15 

     

    Generally, that message would appear if you have a window open on screen. 


    If you are encountering this message, I would make sure that no other users are logged into the company file. If you are the sole user, go to Window>>Close All. This would ensure that all windows are closed- including ones that are potentially off-screen.

     

    Once that has been attempted do try that backup process again.