Customer Statement Balance doesn't match Total Amount Due

[sandranes]

Hi

Customer (staff account) Statement Balance doesn't match Total Amount Due showing.

I have been unable to ascertain where the variance is. 

Any ideas gratefully received.

Thanks

[Celia_B]

Hi @sandranes,

Thank you for your post and welcome to the Community Forum. 

Thank you for flagging this to us ang thank you for providing the screenshot. To further assist you with this, I will send you a private message asking for some information and for another screenshot of the said balance so we can investigate further. Kindly check your inbox.  
 

Regards, 

Cel

[Celia_B]

Hi @sandranes,

I hope this message finds you well. I would just like to check back with you regarding your concern. If you still need assistance, please feel free to create a new post. We are happy to assist.  

Thank you, 

Cel