Incorrect amounts

[JoWood]

Any advice on how to correct an incorrect amount put on an invoice for payment and then processed as paid with the same incorrect amount, but paid through the bank with the correct amount.

[Celia_B · Accepted solution]

Hi @JoWood 

Thank you for your post 

The best way to correct this would be by deleting the incorrect payment by going to the activity of the invoice. However, if the transaction has been reconciled it cannot be saved and cannot be edited. In this case, you would have to first undo the reconciliation for that period, delete the payment and reapply it to the correct invoices. 
 

Let me know how you go, and if you still need further assistance with this feel free to post again. I'm happy to assist. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

[JoWood]

Thank you so much for your assistance...  Success!!!