Forum Discussion

Maria01's avatar
Maria01
Experienced Cover User
2 years ago

Invoice emails not sending

Hi There,

 

I have read in some post before about sending invoices but wasn't been able to received by the customers. Its still happening with us and not sure if MYOB has rectified this issues.There is no way to know if it has sent other than open the invoice and click the View All Activity button, then it will say 'this email has not been sent'. We send our reminders manually so it wasn't until we were following up outstanding debtors recently that we went to check what date the invoice originally sent and saw that it had never been sent. So there are no error messages or anything, it looks like it sent at the time.  We are sending both link and pdf when sending invoices. 

 

Can MYOB create a report as to whhich emails have been successfully delivered or something similar, rather than opening each invoices and checking on the activities if they have been send and delivered.

 

Thanks and hoping this areas are given priority on your develeopment and enhancement as this is one vital process in business collections of receivables.

 

Regards,

 

Maria