MYOB Accountsright Payment Error

[dafijian_]

An Error occurs when customer payments are allocated in MYOB Accountsright 2022.9. Please refer attached. 

[Sam_R]

Hi @dafijian_,

Thanks for reaching out. 

So that we can invesigate this error further, could you please click on the 'View error details' option on the error window and paste the message in your reply? 

[dafijian_]

Below are additional details for the error occuring.

[Sam_R]

Hi @dafijian_,

Thank you for providing that.

The error message advises that the Gain/Loss Account is not set. Could you please navigate to the Setup menu > Linked Accounts > Accounts & Banking Accounts and ensure the account is linked appropriately?