MYOB Crashing when email invoices and statement in Outlook

[AFTAviation]

Hi

I have been using AccoutRight and emailing statements and invoices using Outlook for many years. Recently MYOB starting crashing and creating an error code when doing this. I tried to get support from MYOB with no luck so I purchased a new laptop and reinstalled both and it is still happening. Can you please help. I use this feature many times every day and I am desperate to find a solution.

AccountRight Application Error Report

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Application Version: 2022.4.24.6510

Application File Version: 2022.4.24.6510 Incident Id: 6cfe418e-c40c-4577-add1-0f891d568f03

Time: Monday, 6 June 2022 9:53:03 AM

Code:

System.InvalidCastException

Message:

Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).

Stack Trace

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1 : System.InvalidCastException

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System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).

   at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)

   at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)

   at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf4

   at Huxley.UI.Controllers!0x06002588!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0

   at Huxley.UI.Controllers!0x06001b5d!MYOB.Huxley.UI.Controllers.Sales.PrintStatementsEmailController.<SendEmails>b__64_0(EmailHelper helper) +0xa1

   at Huxley.UI.Controllers!0x0600258c!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0

   at Huxley.UI.Controllers!0x06001b5a!MYOB.Huxley.UI.Controllers.Sales.PrintStatementsEmailController.SendEmails(EmailHelper emailHelper) +0xd

   at Huxley.UI.Forms!0x060041e9!MYOB.Huxley.UI.Forms.Sales.PrintStatementsEmailView.<>c__DisplayClass16_0.<OnOkClicked>b__4() +0x0

   at Huxley.UI.Forms!0x06002715!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16

   at Huxley.UI.Forms!0x060041e8!MYOB.Huxley.UI.Forms.Sales.PrintStatementsEmailView.<>c__DisplayClass16_0.<OnOkClicked>b__2() +0x0

   at Huxley.UI.Controllers!0x06001b5b!MYOB.Huxley.UI.Controllers.Sales.PrintStatementsEmailController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x1a

   at Huxley.UI.Forms!0x060030b2!MYOB.Huxley.UI.Forms.Sales.PrintStatementsEmailView.OnOkClicked(ButtonClickedArgs args) +0x11f

   at Huxley.UI.Forms!0x06003099!MYOB.Huxley.UI.Forms.Sales.PrintStatements.OnOkClicked(ButtonClickedArgs args) +0x6f

   at Huxley.UI.Forms!0x060023fa!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12

   at Huxley.UI.Forms!0x06002374!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30

   at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

   at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

   at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

   at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

   at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x62c

   at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

   at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

   at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

   at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

   at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2022.4.24.6510, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:38d3d2930b8148a8a3d710f7ce6e4fcc; A:1

MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2022.4.24.6510, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:263ddc8c3d7a413ab553d778465d4f08; A:1

MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2022.4.24.6510, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3ece03498f43483b857a021443f5825a; A:1

MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;

MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:e802975d87a14ffa8a6a0836952ea231; A:2

MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:43eb03968e784a6cae5757b9b473b959; A:1

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[Melisa_D]

Hi @AFTAviation, 

Thanks for your post and welcome to the Community Forum ! By looking at the error log I can see that you are expereincing a Microsoft.Office.Interop.Excel._Application. Generally this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

• Quick repair office. (any missing files should be added back)
• Check/Fix Registry Keys (this step can only be completed by an IT professional as this is an environmental issue with windows having missing or incorrect information). Reference link as an example for Outlook is :https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Please do let us know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.