RHG1
11 months agoUser
MYOB subscription
We are currently paying for 5 subscriptions, all with the same description on the invoice, "MYOB Accountright Live Plus Recurring Subscription". We would like to cancel two of them. I know the difference at our end by the names of the files but I can't cancel them online. How can I relay this to the support team and ensure that the correct subscrptions are cancelled?. The subscriptions are too expensive to keep paying for something we don't use.
I have tried resolving this query on the phone but the customer service person I spoke to couldn't help and told me that they would get someone to call me back. This didn't happen.