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karen-bomac's avatar
karen-bomac
Experienced User
9 months ago

Negative item quantity

Good afternoon

 

I found a post with the same problem, but it is no longer able to be commented on. I think this might be one that requires a script from MYOB side, hopefully the right person will see this. I can't find an actual email address or messaging option on the help page. 

 

MYOB has crashed on me several times today, each time while attempting to enter the same bill. When I further investigated the items on the order, I saw that one had an odd negative amount (see screenshot). I attempted to adjust the quantity but was unable to change it to 0. I cleared the MYOB cache and restarted but no change. 

 

Please advise the best way to fix this issue.

 

Thanks

Karen

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi karen-bomac, 

    Thank you so much for your post and I am sorry to hear that. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. 

    Thank you so much for the detailed information. I would be glad to help you with this, can you please confirm the last four digits of your Serial Number and the Company File ID's

    Looking forward to hearing from you soon.
    Regards,
    Earl

    • karen-bomac's avatar
      karen-bomac
      Experienced User
      9 months ago

      Thanks Earl

       

      Last four of the serial number are 8271.

       

      Company file number just appears to be 1, unless I'm looking in the wrong place.

       

      Thanks

      Karen

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        9 months ago

        Hi karen-bomac 

        Thank you so much for this. I've successfully sun an online script over your file to fix this issue.

        Please do let me know how you go.
        Regards,
        Earl

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