Forum Discussion

KK006's avatar
KK006
Contributing User
2 years ago
Solved

On hold for 1.41 hours!

I've been on hold this morning for an hour and 41 minutes just to get a confirmation code so I can use MYOB to print invoices. Seriously?!?!?  Is there any other way to get this code?
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi KK006,

     

    Thanks for reaching out, however, sorry to hear about this. 

     

    So that I can assist you further with this, could you please send me a private message with the following details:

    • Serial number
    • Company File Code

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Confirmed file via PM - Resolved 6/10

KK006's avatar
KK006
Contributing User

Thank you Sam.

Wish I had done this in the first place instead of being on hold so long. As easy as a PM!

Deathstar3's avatar
Deathstar3
Contributing User
2 years ago

Hahahaha, i'm currently 1 hour and 22 minutes on hold.  I'll beat you soon

  • daniel116's avatar
    daniel116
    Experienced User
    2 years ago

    sorry to hear that - I'm nearly 5 hours today 

    • Deathstar3's avatar
      Deathstar3
      Contributing User
      2 years ago

      I spent 1.5 Hours on online chat yesterday only to be told they couldn't help and to call them.

       

      I said why dont you get someone to call me to save me waiting hours.  "We dont have that facility"

       

       

  • KK006's avatar
    KK006
    Contributing User
    2 years ago

    Click on the link above on the "private message" and ask if you can speak with someone about your problem. As soon as I did the PM thing and Sam sorted me out I had a notification that the chat session I was in (waiting in a que) was ready as well. That's Murphy for ya. :smileyvery-happy: